Workforce Management Forecasting Specialist IV

About The Role

• At Uber, providing amazing customer support that establishes trust for riders, earner partners, eaters, and delivery partners-our community-is a core feature of our product experience. We invest in this mission and believe in providing the highest quality service executed in the smartest, most efficient way.
• As a key support role for your Region and WFM Program Manager, you will be involved in various activities to ensure the optimal functioning of designated programs. This includes collaborating with internal stakeholders through meetings, such as performance reviews, team meetings, and project updates. Additionally, you will engage in discussions with external stakeholders, particularly BPOs, regarding capacity management.
• You will contribute to performance management and assist with data management tasks, including ensuring data accuracy across multiple sources. You will also review forecasts and gather insights for weekly capacity calls with BPO partners.
• You will also help drive SLA management, reviewing historical and projected metrics, analysing performance data, and presenting observations to address efficiency gaps.
• This role offers an opportunity to contribute to the success of the WFM Program, making a significant impact on operational efficiency and cost savings.

What The Candidate Will Need

Meetings with Internal Stakeholders :

Meetings With External Stakeholders

Program Management

Data Management

SLA Management

Basic Qualifications

Preferred Qualifications

Skills Required

Big Data, Python, Sql, Etl Tools, Data Warehousing, Spark, Kafka, Data Modeling, Cloud Services, Apis