Workforce Management Forecasting Specialist

What the Candidate Will Need

• Meetings with Internal Stakeholders :
• Attend and participate in performance management discussions
• Participate and support FTE governance process
• Contribute to weekly business reviews
• Meetings with External Stakeholders :
• Engage in discussions with BPO partners pertaining to capacity management
• Participate in performance management discussions with external stakeholders

Program Management :

Data Management :

SLA Management :

Basic Qualifications

Preferred Qualifications

Skills Required

Excel, Sql, Tableau, AHT