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Senior Support Engineer - LIMS
Guardant HealthHyderabad, Telangana, India6 hours ago
Job description7+ years of experience as an Application Support Specialist in a distributed team. Excellent verbal, listening and written communication skills. Advanced troubleshooting abilities, strong collaboration skills, and the ability to mentor junior engineers. Relational database expertise (Oracle, MySQL or similar) and SQL skills. Good experience with ticketing software and workflows, such as Salesforce CRM, Jira ServiceDesk or ServiceNow, including implementing and improving automation functionality. Expertise with logging tools such as Splunk as well as expertise with operating systems and application logs. Investigate and resolve issues by analyzing code, identifying root causes, and implementing solutions or workarounds. Experience with API testing tools such as Postman, Insomnia, CURL, etc. Bachelor’s degree is required - preferably in Engineering, Computer Science, Management Information Systems, or equivalent years of industry experience.
Job Description
About the Role :
The Software team is looking for an experienced and energetic Senior Support Engineer who can help diagnosing and resolving a wide array of technical issues reported by customers (LIMS users) and across other systems and services that interact with LIMS to facilitate lab operations.
Responsibilities :
- Provide Tier 1 and Tier 2 production support.
- Prioritize workload and advance technical problems where appropriate to the next level of expertise.
- Diagnose, address and follow up on LIMS application issues.
- Drive process and automation improvements to optimize the support lifecycle.
- Perform root cause analysis and execute support escalation as needed.
- Build and maintain How-To and Knowledge articles for end users and for support team.
- Initiate and lead technical design discussions within and across technical teams.
- Escalates urgent issues that requires more in-depth knowledge to appropriate developer.
- Participate in On Call Application Production Support based on rotation.
Qualifications :
Qualifications
Additional Information
Job Location : Hyderabad, Telangana, India. (Hybrid model - Work from Office).
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Senior Support Engineer • Hyderabad, Telangana, India
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