AIS Investor Services - Assistant Vice President

Who we are looking for

AVPs interact with all levels of professionals both internally and externally. Therefore, exceptional interpersonal and communication skills are required. Candidates must demonstrate initiative, be able to perform well under pressure and simultaneously handle multiple assignments. AVPs are responsible to direct the day-to-day Investor Services operations for several client sponsored investment funds

Why this role is important to us

This management position is within the Investor Services business unit of the State Street Alternative Investment Services Group.

What you will be responsible for

Managing Operations

• Team is responsible for financial transaction processing (subscription, redemption, transfer, switches, redemption wire payment, expense wire payment, distribution wire payment) and non-financial activities (new investor creation, contact creation, static data maintenance, statement distribution, audit confirm creation, responding to investor / client queries, multiple time bound projects) both maker and checker. Ensuring seamless service delivery is the primary responsibility of the AVP
• Client / investor query resolving - taking initiative to own all types of client & investor communication - emails & telephonic.
• Certain transactions require second review by AVPs depending on amount & risk involved - AVPs are expected to be fully hands on with process to be able to sign off such transaction
• AVPs are expected to handle new client / activity transition actively (hiring of staffs, designing training model, monitoring training progress, flagging issues with training, signing off go live)
• Delegate tasks and manage employee development
• Coordinate with auditors internal and external to meet deadlines and requirements
• Ensure all internal controls and compliance procedures are properly implemented
• To escalate and discuss issues as required
• Identify scope for process improvements on an ongoing basis

ii) Service Delivery & Service Quality

iii) People Management

iv) Other Responsibilities

What we value

Education & Preferred Qualifications

Work Requirement

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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