Job Responsibilities :
Manage clear expectations and understanding by establishing clear timelines and managing documentation requirements Exhibit ownership of on-boarding experience and client satisfaction Ownership of internal communication and status updates Ensure deal deliverables are met and hold owners accountable by managing implementation issues, escalations and error resolution Demonstrate creative problem solving and solid judgment / decision making Exhibit adherence to policy and procedures and meet or exceed established Service Level Agreements Diligent awareness of risks in our processes in a timely manner Ownership, escalation and resolution of risk issues when they occur in a timely manner Manage activities with stakeholder partners Recording observations & escalate wherever necessary Identifying items which needs Remediation & Amendments. Identifying gaps / exceptions and recommending possible solutions. Reporting / MIS Project Management.
Required Qualifications, Skills and Capabilities :
Graduates with minimum of 3 years of experience.
Demonstrated problem solving ability through interaction with internal and business partners Exceptional verbal and written communications skills.
Communication is paramount.
Ability to independently manage conflict and mobilize internal resources to resolve issues Strong interpersonal and relationship building skills Excellent logical, analytical skills and attention to detail Knowledge of Microsoft Suite of products Aptitude to work with numbers and deadlines. Proactive approach Knowledge of CB Products and Operations will be an added advantage.
Ability to grasp / learn new products / audits which are currently not in scope. Visual Basic, any programming language and development skills is mandatory.
SALARY : Upto 50% hike from the current salary.
Application last date : 25th November 2023
Apply in the company live location :
https : / / jpmc.fa.oraclecloud.com / hcmUI / CandidateExperience / en / sites / CX_1001 / job / 210465406?utm_medium=symphonytalentjobads&utm_campaign=Default%20Campaign&utm_content=Client%20Onboarding_Operations%20Analyst&utm_term=210465406&utm_source=Indeed
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