This job offer is not available in your country.
Chief of Customer Delight
The Face Shop India OfficialMumbai, India3 days ago
Job descriptionOversee end-to-end supply chain operations — demand forecasting, procurement, warehousing, logistics, and last-mile delivery. Ensure optimal inventory availability while maintaining strong control over working capital. Lead all 3PL and warehousing partners, driving SLAs around efficiency, accuracy, and customer-centricity. Build technology-enabled visibility across the value chain — from supplier to consumer — using data dashboards and ERP analytics. Partner closely with Sales and Marketing teams to co-create accurate demand plans. Use analytics and trend modelling to anticipate product requirements across channels. Ensure inventory allocation reflects brand priorities, campaign schedules, and sell-through patterns. Manage cash flow, working capital, and cost-to-serve metrics to support profitable growth. Optimize logistics costs through better network design, automation, and supplier partnerships. Build business cases linking cost efficiency to customer satisfaction and repeat rate improvements. Lead and inspire cross-functional teams across supply chain, fulfilment, and customer service. Foster a “service mindset” across all operations teams — where speed, accuracy, and empathy coexist. Lead the Customer Service function (reporting into this role) to ensure swift and effective resolution. Treat service data as a strategic asset — using it to drive upstream improvements in product, packaging, and logistics. Bachelor’s degree in Business, Operations, Supply Chain. 10–15 years of experience in core operations, supply chain, logistics, or fulfilment, ideally within high-growth consumer or retail businesses (D2C / B2B). Proven track record of managing pan-India networks, 3PL partnerships, and large-scale warehousing operations. Strong command of data analytics, forecasting models, and ERP tools. Deep customer orientation with a bias for execution and continuous improvement.
Reporting to : Co-Founders
Scope : Group Role – Overseeing all D2C and B2B Professional businesses across the organization
Location : Worli, Mumbai | Full-Time
About the Role
The Chief of Customer Delight leads the end-to-end operations engine that powers customer trust and brand love. This role transforms traditional supply chain management into a customer-experience powerhouse — ensuring that every promise made by the brand is delivered with precision, empathy, and consistency.
The CCD will own the entire journey from demand forecasting and inventory health to last-mile delivery and post-purchase satisfaction — unifying supply chain, logistics, customer service, and fulfilment under one mission : Operational Excellence in the Service of Delight.
Strategic & Operational Responsibilities
1. Customer Delight as an Operating System
- Establish and track Delight KPIs — Perfect Order %, OTIF (On-Time-In-Full), NPS post-delivery, Complaint Resolution Time, and Cost-to-Serve.
- Create closed feedback loops between customer service, operations, and marketing to continuously enhance fulfilment experiences.
2. Core Supply Chain & Operations Leadership
3. Sales Forecasting & Business Synchronization
4. Financial & Cost Management
5. People & Culture
6. Customer Service Integration
Qualifications & Experience
Create a job alert for this search
Chief • Mumbai, India
Related jobs
)
)
- Promoted
Chief Engineer
Radisson Resort KhopoliMumbai, Maharashtra, India Do you enjoy fixing things and having it work as it should? Are you a master multitasker, a fixer, a maker, a doer with the tools to motivate your team and the skill to keep our hotels’ looking top...Show moreLast updated: 3 days ago
- Promoted
Head of Customer Success
ConfidentialMumbai, India Elchemy is a tech-enabled cross-border specialty chemicals marketplace.Our vision is to become the largest global speciality chemicals distributor focussing on discovery and fulfillment using a tec...Show moreLast updated: 28 days ago
- Promoted
Director of Digital Demand
EgnyteMumbai, Maharashtra, India Director of Digital Demand, India.Egnyte is a place where we spark opportunities for amazing people.We believe that every role has meaning, and every Egnyter should be respected.With 22,000+ custom...Show moreLast updated: 30+ days ago
- Promoted
Head of Sales
AviateThane, IN At Humantic AI, our mission is to humanize the internet.Our product is at the cutting-edge of AI, Psychology and large-scale data.
We believe that we have an opportunity (and even a responsibility) ...Show moreLast updated: 30+ days ago
- Promoted
Head Leasing and Office Transactions
The Management Recruitment Group (MRG)Thane, IN Our client is one of the largest global leaders in Co-Working and Managed Office Spaces, with a pan-India presence.Role : National Head of Growth, Supply & Demand (Leasing - Flex Office Transactions...Show moreLast updated: 14 days ago
- Promoted
Chief Manager / Senior Manager – Customer Communication Specialist
TATA AIG General Insurance Company LimitedMumbai, Maharashtra, India Tata AIG General Insurance Company Limited is a joint venture between Tata Group and American International Group (AIG).Since its set-up in 2001, the Company has grown strongly to emerge as the pre...Show moreLast updated: 1 day ago
- Promoted
Chief of Staff
ConfidentialMumbai, India Strategic Execution & Ownership.End-to-End Initiative Ownership : Own and manage the end-to-end execution of strategic initiatives, from planning and market analysis to implementation and performanc...Show moreLast updated: 30+ days ago
- Promoted
Chief Relationship Officer
Vetina IndiaThane, IN Delhi | Mumbai | Chennai | Kolkata | Jaipur | Lucknow.Are you passionate about building strong customer relationships and driving sales growth in the veterinary healthcare space?.Join Vetina Health...Show moreLast updated: 3 days ago
- Promoted
Chief of Customer Delight
The Face Shop India OfficialMumbai, Maharashtra, India Group Role – Overseeing all D2C and B2B Professional businesses across the organization.The Chief of Customer Delight leads the end-to-end operations engine that powers customer trust and brand lov...Show moreLast updated: 3 days ago
- Promoted
Head - Exclusive Business Outlets (EBO)
PlumThane, Maharashtra, India Plum is a new-age beauty brand built on skincare, celebrating the chemistry in life.We blend chemistry, creativity, and consumer insight to create high-performance beauty that resonates with today’...Show moreLast updated: 3 days ago
- Promoted
Chief Of Staff - Sales
Whatfixdombivli, maharashtra, in Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP).
Whatfix empowers companies to maxi...Show moreLast updated: 30+ days ago
- Promoted
Chief of Staff
The Sleep CompanyMumbai, Maharashtra, India Founder and senior leadership—driving strategic planning, cross-functional initiatives, and high-priority projects.This role is ideal for someone who thrives in ambiguity, connects the dots across ...Show moreLast updated: 26 days ago
- Promoted
Chief of People Systems & Growth Intelligence (Founding Role)
AonxiKalyan-Dombivli, IN Chief of People Systems & Growth Intelligence (Founding Role).Full-Time • Founding Team • Equity Eligible.At Aonxi, we’re building something the world has never seen — an AI + Human ecosystem that ...Show moreLast updated: 2 days ago
- Promoted
Chief Technology Officer
ANTARIKSH SOFTTECH PRIVATE LIMITEDNavi Mumbai, Maharashtra, India Define and own the technical architecture for core, aggregation, and access networks (IP / MPLS, GPON, FTTH, SD-WAN and wireless backhaul).
Develop scalable, redundant, and modular network designs to ...Show moreLast updated: 3 days ago
- Promoted
Head of Product
UNISON INTERNATIONAL CONSULTING (The Recruitment Company)Mumbai, Maharashtra, India Chief Technology & Product Officer (CTPO).Chief Technology & Product Officer (CTPO).This leader will be responsible for building platforms from scratch, driving product-market fit, and scaling solu...Show moreLast updated: 18 days ago
- Promoted
- New!
▷ Immediate Start! Chief of Customer Delight
The Face Shop India OfficialMumbai, Maharashtra, India Reporting to : Co-Founders Scope : Group Role – Overseeing all D2C and B2B Professional businesses across the organization Location : Worli, Mumbai | Full-Time About the Role The Chief of Customer...Show moreLast updated: 1 hour ago
- Promoted
Head of New Product Development (NPD)
Blue Signal SearchKalyan-Dombivli, IN Head of New Product Development (NPD).Nationwide (Remote – with up to 50% international travel).Fluency in English is essential for collaboration across our global teams.
Aesthetic Medicine, Consume...Show moreLast updated: 30+ days ago
- Promoted
Head of Total Rewards || Leading logistics Company || Upto 44 LPA
TalentiserThane, IN Head of Total Rewards / Manager – Total Rewards with.Oman’s leading logistics and maritime companies.We are seeking a driven and hands-on.
Compensation & Benefits (C&B) function for one of the Oman’...Show moreLast updated: 1 day ago
- Promoted
Strategy & Growth Lead + Chief of Staff
Claim 360Mumbai, Maharashtra, India We are Hiring : Strategy & Growth Lead + Chief of Staff.At Claim 360, we specialize in handholding clients through the complexities of their investment recovery and regularization process.As we cont...Show moreLast updated: 13 days ago
- Promoted
Head of Ecommerce
Caresmith IndiaMumbai, Maharashtra, India Health & Personal Care Devices / Consumer Electronics.At Caresmith, we’re on a mission to redefine personal care in India through high-quality, innovative, and reliable personal care devices.From o...Show moreLast updated: 30+ days ago