SQM Infra Test Delivery Lead

About Northern Trust :

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Job Title : Digital, EUC (End User Computing) - SQM Infra Test Delivery Lead

Job Overview :

Digital, EUC, (End User Computing) Infra Test Delivery Lead (Offshore - FTE) has unique responsibilities to manage the quality of the Digital Services Infrastructure, Infra EOL(End of Life) / App growth & End User Computing projects and changes, such as patching, upgrades, integrations, certifications and emergency fix.

• Responsible for Infrastructure Test Strategy for Infra Changes and Projects
• The lead is responsible for general project management elements like planning, execution, monitoring, testing, and project closure to embed quality delivery for infrastructure Engineering & Operations projects
• Primary expectation is manage program demand intake, quality delivery, test planning, schedules, risks and issues, incident analysis.
• Accountable to deliver estimate efforts, track financials, hold monthly meetings with Infra leadership and address failed changes incidents and identify do better opportunities.
• Accountable to drive quality efficiencies and effectiveness using automated solutions for Digital Services, & End User Computing changes Example (GPO), testing life cycle and change process optimization

Roles & Responsibilities

Digital Services Messaging : Email System Upgrades, communication, collaboration tools, & Office Products ( More details in the table)

Required Knowledge

and Network LAN / WAN , Remote VPN Connectivity like Zscaler and Azure.

Required Skills

Digital Services / EUC

O365 Upgrades & Patching

Windows as a Service Upgrade & Patching

Desktop OS upgrades

Lotus Notes / Exchange

Copilot - AI knowledge

Contact Center - Avaya to cisco (agents use and testing)

VDI On prem and VDI on cloud.

Browser Compatibility and Upgrades

Mobility Management (Android, iPhone)

Certification Testing

Personal Qualifications & Skills

Working with Us :

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com .

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

About Our Pune Office

The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.

Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.