Reservation Manager

Description

We are seeking an experienced Reservation Manager to oversee our reservation operations, ensuring high levels of customer satisfaction and effective management of room inventory. The ideal candidate will have a strong background in hospitality management and a passion for delivering exceptional service.

Responsibilities

• Manage and oversee all reservation activities to ensure smooth operations.
• Coordinate with sales and marketing teams to optimize room occupancy and revenue.
• Handle guest inquiries and reservations through various channels, including phone, email, and online platforms.
• Monitor reservation trends and provide reports to management for strategic planning.
• Ensure accurate data entry and maintain reservation systems to prevent overbooking.
• Train and supervise reservation staff to enhance customer service and efficiency.
• Address and resolve any guest complaints or issues related to reservations.

Skills and Qualifications

Education

Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Business Administration (B.B.A), MBBS, Bachelor of Applied Science (BAS), Bachelor Of Pharmacy (B.Pharm), Bachelors of Law (B.L / L.L.B), Bachelor of Commerce (B.Com), Bachelor Of Computer Application (B.C.A), Bachelor of Dental Surgery (B.D.S), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Social Work (B.S.W), Bachelor of Arts (B.A), Bachelor of Architecture (B.Arch), Bachelor of Music, Bachelor of Science (B.Sc), Bachelor of Interdisciplinary Studies, Bachelor of Health Science, Bachelor Of Technology (B.Tech / B.E), Bachelor of Education (B.Ed), Bachelor of Music Education (B.M.E.), Bachelor in General Studies (BGS), Bachelor in Hotel Management (B.H.M), Bachelor of Liberal Arts (BLA / ALB)

Skills Required

booking systems , Customer Service, Data Analysis, Inventory Management, Conflict Resolution, Revenue Management, crm software, Team Leadership, Negotiation Skills, Attention To Detail