Lead Consultant EMEA Video Conferencing Service

Job Title : Lead Consultant - EMEA Video Conferencing Service

GCL : E

Introduction to role

Are you ready to lead the charge in redefining how we connect and collaborate As a Lead Consultant for EMEA Video Conferencing Service youll be at the forefront of driving innovation and excellence in workplace device services. Your role will be pivotal in managing video conferencing services across the EMEA region ensuring seamless operations and enhancing the employee experience. With a focus on service strategy performance and availability youll be responsible for maintaining ground breaking technology standards and fostering strong relationships with collaborators. Dive into a dynamic environment where your expertise will shape the future of communication technology.

Accountabilities

End-to-end operations : Handle conferencing system operations and lead weekly reviews with vendor teams to prioritize resolve and prevent incidents and service requests within the EMEA region. Act as a regional critical issue point for service disruptions.

Global Service Alignment : Working across AMER and APAC Regions partner with the service managers to ensure service standards and continuous feedback loop on challenges and opportunities. Participate in regular service reviews and performance evaluations with service partners and providers.

Collaborator management : Implement global conferencing standards across EMEA with local partners; communicate effectively drive continuous operational improvements and surface / resolve struggles.

Regional project partnership : Track project status across EMEA raise to responsible teams and obtain approvals from relevant global collaborators.

Availability monitoring : Ensure seamless VC service availability at supported locations in line with global standards; align user expectations where needed.

Executive Meetings : Support Senior Executive Team Meetings that occur within the Region coordinating with on-site partners and collaborators such as local IT and VIP support.

Support upgrades and updates across the extended conferencing estate including digital signage and wayfinding devices.

Essential Skills / Experience

Strong experience in managing Video Conference Service across a large footprint

Experience in managing and / or supporting Microsoft Teams Room service

Experience in working in large scale upgrades and / or technology transformations

Experience in global enterprise environments with cross-functional collaboration

Strong communication skills across varying level of an organization

Ability to interpret and communicate technical information into business language

Desirable Skills / Experience

AVIXA CTS ITIL or equivalent certifications a plus

Experience working the Biopharmaceutical / Life Sciences Industry

When we put unexpected teams in the same room we unleash bold thinking with the power to inspire life-changing -person working gives us the platform we need to connect work at pace and challenge perceptions. Thats why we work on average a minimum of three days per week from the office. But that doesnt mean were not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca your work has a direct impact on patients lives by transforming our ability to develop life-changing medicines. We empower our teams to perform at their peak by combining cutting-edge science with leading digital technology platforms. Here you can innovate take ownership and explore new solutions in a dynamic environment that encourages experimentation. With diverse minds working inclusively together youll have countless opportunities to learn and grow while contributing to something far bigger.

Ready to make a difference Apply now to join us on this exciting journey!

Date Posted

14-Oct-2025

Closing Date

28-Oct-2025

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds with as wide a range of perspectives as possible and harnessing industry-leading skills. We believe that the more inclusive we are the better our work will be. We welcome and consider applications to join our team from all qualified candidates regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment) as well as work authorization and employment eligibility verification requirements.

Required Experience :

Contract

Key Skills

Business Development,Sales Experience,B2B Sales,Time Management,HP Service Manager,Windows,ServiceNow,Relationship Management,Operating Systems,Management Consulting,Troubleshooting,Automotive Service

Employment Type : Full-Time

Experience : years

Vacancy : 1