Senior Video Conferencing Operations ManagerConfidential • Chennai, India
Senior Video Conferencing Operations Manager
Confidential • Chennai, India
1 day ago
Job descriptionLead Ops of video centric events platforms Document product standard designs, configurations, and controls response guides Experience with large cloud-based conferencing platforms and enterprise endpoints. Experience with core processing components Key understanding of Video Conferencing technologies and Protocols; CVI, MTR, WebRTC, SIP, H263 / 264 etc Evaluate AV / VC technologies in Lab / Dev environment, consulting with Service Owners and other stakeholders. Must be able to demonstrate expertise in VC and Event technologies. Support selection of technologies and products most appropriate for use in the Bank Follow the Bank's product onboarding processes to establish 'Bank Standards' Work closely with bank internal security teams to anticipate and address security concerns Prioritize work to successfully deliver service in a diverse environment. Support experience in any of the following areas : Provide support expertise to internal and external groups in relation to the Bank Communications & Collaboration Video service operations Ability to monitor and troubleshoot issues pertaining to video infrastructure Must be comfortable with hands-on technical queries related to functioning of video infrastructure Work closely with bank internal security teams to anticipate and address security concerns with any installed infrastructure or room systems equipment Review patches & software updates and decide on applicability for the bank environment Understand, track and drive the resolution of complex technical issues working across the domain to ensure that services owned are responded too and addressed Ultimate accountability for the services, potentially call out when Severity issues escalate Develop Security framework to move around Bots and Apps Development Develop Automation Tools Should be willing to work in shifts As a people leader, the resource should be able to nurture younger team members and help them upskill to the latest technologies Effectively convey clear expectations, goals, and feedback, both verbally and in writing. Active listening is crucial to ensure team members feel heard and understood Inspire and encourage your team, helping them connect to a larger vision and purpose. Foster a positive, cohesive, and collaborative work environment. Identify and address conflicts rationally and constructively to maintain a productive atmosphere. Make timely and sound decisions to guide the team and resolve problems. Build and lead strong, diverse and inclusive teams. The resource should be able to work with large teams across the bank and ensure the solution implemented integrates with relevant security, identity and access management and certificate related controls and is compliant with the bank's security requirements. The ability to identify, analyze, and prioritize technological risks, and to quantify their potential impact. deep understanding of cybersecurity threats and protective measures, including tools like penetration testing, vulnerability management, and security incident response platforms. Proficiency in managing risks associated with data, including data privacy and analysis Knowledge of how to develop and implement plans to ensure business operations can continue after a disruption Ensuring IT initiatives directly support overall business goals Monitoring and measuring IT performance against key performance indicators (KPIs). Ensuring technology investments provide a tangible return on investment (ROI) and deliver value to the organization. Protecting data from threats and ensuring its integrity Staying up-to-date with and ensuring adherence to relevant laws and regulations. Involving stakeholders from different functions of the bank to ensure IT strategies meet business needs. Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Head of communication and collaboration, workplace services Head of Networks Embed Here for good and Group's brand and values in the team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Graduate Degree or Equivalent Relevant certifications in the communicaiton and collaboration, contact center and unified communicaitons technologies is desired Key understanding of Video Conferencing technologies and Protocols; CVI, MTR, WebRTC, SIP, H263 / 264 Good understanding of Networking Technologies (CCNA / CCNP / CCIE equivalent qualification an advantage) Adept in understanding Solutions of Microsoft Teams, Session border controllers, Good understanding of Microsoft AD, DNS, Exchange and Virtualization Technologies Must be able to demonstrate expertise in VC and Event technologies Strong documentation and written communication skills are essential. Exposure to performance-based programs with strategic milestones, agile working and sprint teams preferred Good time management and organizational skills Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Key Responsibilities
Strategy
- The C&C candidate will be the support lead for both Conferencing services and Video room systems technology globally across the bank.
- The role will involve closely monitoring the video and conferencing platforms and making sure that the system stability is maintained 24 / 7 by effectively managing the systems.
- This will involve performing health checks time to time and ensuring that any issues are attended to proactively.
- The candidate will need to develop high quality documentation, manage operations teams and retain overall accountability for the video services from a operations perspective.
Business
Processes
People & Talent
Risk Management
Governance
Regulatory & Business Conduct
Key stakeholders
Other Responsibilities
Qualifications
Education
Certifications
Skills And Experience
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We
What We Offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Skills Required
Ccie, Microsoft Teams, Networking Technologies, Dns, Ccna, cvi, Exchange, Sip, Ccnp, Webrtc
Create a job alert for this search
Operation Manager • Chennai, India
Related jobs
%20Pvt.%20Ltd.)
Global Institute of Professional Management Certification (GIPMC) is a distinguished institution dedicated to advanced education and professional development in project management and consulting.GI...Show more
Video Storyboarding Specialist
RRD Global Delivery Centers • Chennai, Tamil Nadu, India
Creative Communications team to join in.In this role you will be responsible for : .Interpret scripts, briefs, and concepts into visual sequences that clearly communicate the story flow.Work closely ...Show more
Last updated: 1 day ago • Promoted
Video Creative All Rounder
Bombay Musk • Chennai, IN
I’m hiring cracked creatives! What do I want from you?.Full Time Interns : 15k a month, doubled to 30k a month if you get a PPO after 3 months.
Full Time Creatives : 30k a month doubled to 60k a month...Show more
Last updated: 3 days ago • Promoted
Senior Digital Production & AI Transformation Lead – Creative Operations
Tag • Chennai, IN
We are seeking a Digital Production & AI Transformation Leader to help shape the next evolution of creative production for one of the world’s most advanced global capability centers in advertising ...Show more
Last updated: 13 days ago • Promoted
Paid Media Specialist
Analytix Business Solutions (India) Pvt. Ltd. • Chennai, IN
Businesses of all sizes are faced with a rapidly changing competitive environment.Companies that possess both the ability to successfully navigate obstacles and the agility to react to market condi...Show more
Last updated: 7 days ago • Promoted
Videographer
ABYAT • Chennai, IN
Your Gateway to Retail Excellence!.Are you ready to be part of the largest retail store in the Middle East?.From elegant tiles and captivating wallpapers to state-of-the-art lighting solutions and ...Show more
Last updated: 5 days ago • Promoted
Growth Marketer – AI Video & Creative
Mindsnack • Chennai, IN
Growth Marketer – AI Video & Creative (MindSnack).MindSnack is building the fastest way to learn real-life skills in 10 minutes.
We’re looking for someone who isn’t just a “marketer,” but a.If you p...Show more
Last updated: 14 hours ago • Promoted • New!
QNX Video Streaming Engineer
Luxoft • Chennai, IN
The objective of this project is to design and develop a comprehensive In-Vehicle Infotainment (IVI) system for automobiles, focusing on UI / UX design, IVI system architecture, and software developm...Show more
Last updated: 5 days ago • Promoted
AI Video Creator
Qube Cinema • Chennai, Tamil Nadu, India
AI Video Creator (Generative Media & Brand Storytelling).We’re looking for a creative AI video maker who’s equally comfortable editing videos and experimenting with the latest generative AI tools f...Show more
Last updated: 13 days ago • Promoted
Senior Motion Graphics Designer & Video Editor (EdTech)
Prepkin • Chennai, IN
This is a remote role for a Senior Motion Graphics Designer & Video Editor (EdTech) at Prepkin.The position begins as a 3-month contract with the opportunity to convert to full-time based on perfor...Show more
Last updated: 2 days ago • Promoted
Analytics Delivery Lead - Publishing & Media
EXL • Chennai, IN
Act as a domain expert for news publishing clients, advising on data-driven strategies across editorial planning, newsroom automation, and audience analytics.
Lead delivery of AI / ML projects includi...Show more
Last updated: 30+ days ago • Promoted
Video Editor Remote
GIPMC • Chennai, IN
Remote
Last updated: 2 days ago • Promoted
Motion & Post-Production Lead
Theron Solutions • Chennai, IN
We are seeking an accomplished and hands-on Motion & Post-Production Lead to shape and elevate the craft of motion design, CGI, and post-production within one of the world’s most advanced global cr...Show more
Last updated: 10 days ago • Promoted
Lead Consultant EMEA Video Conferencing Service
AstraZeneca • Chennai, Tamil Nadu, India
Job Title : Lead Consultant - EMEA Video Conferencing Service.Are you ready to lead the charge in redefining how we connect and collaborate As a Lead Consultant for EMEA Video Conferencing Service y...Show more
Last updated: 30+ days ago • Promoted
Paid Media Manager / Paid Advertising Lead
Moncler Company • Chennai, IN
Paid Media Manager / Paid Advertising Lead (Part-Time, Remote).Shape Global Luxury Performance With Moncler.Moncler is synonymous with modern luxury, technical excellence, and visionary craftsmansh...Show more
Last updated: 18 days ago • Promoted
Video Editor
Digitalzone • Chennai, IN
The Video Editor for the Marketing Department is responsible for creating and editing engaging video content to support the organization's marketing initiatives.
Experience required : 4 to 7 years.Co...Show more
Last updated: 12 days ago • Promoted
Senior Manager Marketing Operations
ZoomRx • Chennai, IN
Senior Marketing Operations & Analytics Manager, Life Sciences.ZoomRx is a rapidly growing life science market research and consulting company founded upon the belief that there is important work t...Show more
Last updated: 1 day ago • Promoted
Video Presenter (YouTube, Instagram & Facebook)
Advor • Chennai, IN
To bring Advor’s story to life, we’re looking for a.YouTube, Instagram, and Facebook channels.Collaborate with our team to follow the content calendar (intros, how-to guides, tips, tricks, expert h...Show more
Last updated: 30+ days ago • Promoted
Video Editor
Meri Digital Pehchan • Chennai, IN
This is a full-time remote role for a Video Editor.The Video Editor will be responsible for editing video content, performing video production tasks, applying video color grading, and creating moti...Show more
Last updated: 14 hours ago • Promoted • New!