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Business Advisory Associate

Business Advisory Associate

ConfidentialHyderabad / Secunderabad, Telangana
30+ days ago
Job description

Key Responsibilities

  • Content Review and Moderation :
  • Review, classify, and / or remove content (audio, video, text) according to client guidelines using specific tools and platforms.
  • Ensure compliance with client policies, investigating flagged content and resolving issues accordingly.
  • Actively stay updated on any changes in client policies and guidelines to ensure accurate and timely moderation.
  • Reporting & Analytics :
  • Prepare regular and ad-hoc management reports and analyses.
  • Focus on tracking business performance through trusted data and insights, actively monitoring employee behaviors.
  • Use tools like Microsoft PowerPoint and Excel to create reports. (Proficiency in pivot tables and formulas in Excel is required).
  • Issue Resolution :
  • Resolve basic client-related inquiries and content issues independently.
  • Escalate more complex issues as necessary to the broader Trust & Safety team for further investigation and resolution.
  • Operational Support :
  • Support standard operational activities for clients, ensuring superior quality and timely delivery.
  • Suggest improvements to workflows and processes to enhance content moderation efficiency.
  • Team Collaboration :
  • Work effectively in a team environment, collaborating with peers and superiors.
  • Participate in team projects, contributing to solutions for complex content issues.

What We Are Looking For

  • Experience : 0-1 years of experience, with a strong willingness to learn and adapt in a dynamic environment.
  • Digital Marketing Understanding : Basic knowledge of digital marketing concepts, especially in social media (CTR, CPM, etc.).
  • Communication Skills : Excellent verbal and written communication skills to interact with the team and stakeholders effectively.
  • Analytical Skills : Ability to analyze and synthesize information from multiple sources, demonstrating strong attention to detail and critical thinking.
  • Problem-Solving : Strong problem-solving and decision-making skills to resolve content issues quickly and efficiently.
  • Technical Skills : Proficiency in Microsoft Excel (knowledge of pivots and formulas) and PowerPoint for reporting and presentations.
  • Emotional Resilience : Ability to cope with challenging content and stress management, maintaining objectivity and professionalism.
  • Bias-Free Approach : The ability to perform duties objectively, devoid of personal biases or beliefs, in alignment with client policies and guidelines.

    • Skills Required

    Digital Marketing, Excel, Reporting

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