Business Advisory Associate

Key Responsibilities

• Content Review and Moderation :
• Review, classify, and / or remove content (audio, video, text) according to client guidelines using specific tools and platforms.
• Ensure compliance with client policies, investigating flagged content and resolving issues accordingly.
• Actively stay updated on any changes in client policies and guidelines to ensure accurate and timely moderation.
• Reporting & Analytics :
• Prepare regular and ad-hoc management reports and analyses.
• Focus on tracking business performance through trusted data and insights, actively monitoring employee behaviors.
• Use tools like Microsoft PowerPoint and Excel to create reports. (Proficiency in pivot tables and formulas in Excel is required).
• Issue Resolution :
• Resolve basic client-related inquiries and content issues independently.
• Escalate more complex issues as necessary to the broader Trust & Safety team for further investigation and resolution.
• Operational Support :
• Support standard operational activities for clients, ensuring superior quality and timely delivery.
• Suggest improvements to workflows and processes to enhance content moderation efficiency.
• Team Collaboration :
• Work effectively in a team environment, collaborating with peers and superiors.
• Participate in team projects, contributing to solutions for complex content issues.

What We Are Looking For

Skills Required

Digital Marketing, Excel, Reporting