Analyst - SFE Products

Job Description

Major accountabilities :

• Create and deliver below customer requirements as per agreed SLAs.
• Deliver services through structured project management approach with appropriate documentation and communication throughout the delivery of services.
• Quality Assurance : Ensure deliverables for quality and accuracy are of the highest order.
• On-time project delivery within stipulated deadlines.
• Support in creation and maintenance of standard operating procedures (SOPs).
• Support in developing and maintaining knowledge repositories that capture qualitative and quantitative reports.
• Participate in various knowledge sharing sessions.

Key performance indicators :

• Good customer satisfaction scores.
• Ability to manage multiple stakeholders / projects.
• Delivery on time.

Minimum Requirements :

Work Experience :

• Operations Management and Execution.
• Project Management.
• Working experience within the pharmaceutical industry.

Skills Required

Project Management, Stakeholder Management, Quality Assurance