A Position Overview
Position Title
- Assistant Manager - Agency Business Associates
Department
NALevel / Band
NAB Role Summary
Ensuring company policies are followed.Optimizing profits by controlling costs.Hiring, training, and developing new employees.Resolving customer issues to their overall satisfaction.Maintaining an overall management style that follows company best practices.Providing leadership and direction to all employees.Ensuring product quality and availability.Preparing and presenting employee reviews.Working closely with the store manager to lead staff.Overseeing retail inventory.Assisting customers whenever necessary.Organizing employee schedule.Ensuring that health, safety, and security rules are followed.Ensuring a consistent standard of customer service.Motivating employees and ensuring a focus on the mission.Maintaining merchandise and a visual plan.Maintaining stores to standards, including stocking and cleaning.Completing tasks assigned by the general manager accurately and efficiently.Supporting store manager as needed.C Key Result Areas
Ensuring company policies are followed.Optimizing profits by controlling costs.Hiring, training, and developing new employees.Resolving customer issues to their overall satisfaction.Maintaining an overall management style that follows company best practices.Providing leadership and direction to all employees.Ensuring product quality and availability.Preparing and presenting employee reviews.Working closely with the store manager to lead staff.Overseeing retail inventory.Assisting customers whenever necessary.Organizing employee schedule.Ensuring that health, safety, and security rules are followed.Ensuring a consistent standard of customer service.Motivating employees and ensuring a focus on the mission.Maintaining merchandise and a visual plan.Maintaining stores to standards, including stocking and cleaning.Completing tasks assigned by the general manager accurately and efficiently.Supporting store manager as needed.D Reporting
NAE Skills Required
Technical
NABehavioral
EssentialLeadershipCustomer serviceInventory managementTrainingCost controlEmployee motivationIncumbent Characteristics
EssentialNADesiredNAQualification
Graduate / Post-GraduateExperience
NA (Assumed 3-5 years in a similar leadership or management role)F Basic Competency
NADisclaimer
This Job Description is indicative in nature. The duty list / Goal Sheet provided to you can vary from the aforesaid in view of Organizational need / requirement from time to time.
Skills Required
Customer Service, Inventory Management, Cost Control, Leadership, Training