TrekBikesIndia - 8x8 Unified Communications & Contact Center Engineer / Administrator

A Bit About Us :

Trek is an awesome place to work, with amazing benefits for all employees.

We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.

When youre on our team, youre taken care of, encouraged to learn and grow, and given lots of opportunities to do so.

Give us your best, and well give it right back.

Sound pretty sweet? Then come join us!.

Job Description :

Position Title : 8x8 Unified Communications and Contact Center Engineer / Administrator.

Department : IT Infrastructure / Customer Experience.

Location : India.

Company : Trek Bicycle Corporation.

Overview :

Were looking for a hands-on 8x8 Engineer / Administrator who thrives in managing XCaaS platforms.

Youll be the go-to expert for Treks global 8x8 Unified Communications and Contact Center setupdesigning call flows, integrating with enterprise systems, and ensuring a seamless experience for agents and customers alike.

Key Responsibilities :

• Act as the primary technical administrator for the 8x8 XCaaS platform.
• Manage and maintain 8x8 infrastructure and troubleshoot system issues.
• Configure permissions, call routing, flows, and integrations in 8x8.
• Serve as Subject Matter Expert for 8x8 solution design and optimization.
• Promote platform adoption through user training and support.
• Oversee integrations between 8x8 and Microsoft Dynamics CRM and ChatBots.
• Architect, design, and manage IVRs, call flows, and 8x8 configuration for global teams.
• Suggest and implement improvements and help with prioritization.
• Support infrastructure needs across global Retail and Customer Care locations.
• Participate in vendor meetings and SLA reviews.
• Monitor system performance and implement improvements.
• Contribute to roadmap planning and solution upgrades.
• Leverage Microsoft Azure to develop AI speech capabilities.
• Implementing AI-driven applications and chatbots.
• Stay current on advancements in XCaaS, AI, and security standards.

Qualifications :

Nice-to-Haves :

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!.

(ref : hirist.tech)