Retail Operations Manager
Lenskart.comPune, Republic Of India, IN18 hours ago
Job descriptionCreate and execute business plans aligned with regional goals, including new store ramp-up and market share growth. Lead and oversee new store openings, relocations, and renovations across the region. Achieve 50%+ YoY growth through market intelligence, micro-market planning, and execution. Implement and uphold SOPs around store operations, audits, and customer journey. Drive Lenskart’s customer obsession by maintaining industry-best Net Promoter Scores. Identify areas for improvement via store visits, customer feedback, and audits. Ensure compliance with hygiene, grooming, and service standards across all stores. Optimize staffing, store-level costs, and operational expenses within budgeted thresholds. Implement stringent stock management practices to reduce pilferage and returns. Maximize store productivity through efficient scheduling and resource allocation. Manage and mentor Area Managers, Store Managers, and in-store teams across the circle. Build a high-performance, high-ownership culture that promotes leadership from within. Conduct regular team reviews, training, and capability-building programs. Be a culture ambassador of the Lenskart Way — agility, innovation, and relentless customer focus. Align store experience and communication with brand guidelines and premium positioning.
About the Role :
Circle Lead – Rest of Maharashtra & Goa As Circle Lead, you will drive the performance and expansion of Lenskart’s retail business across Maharashtra (excluding Mumbai) and Goa. You will be responsible for leading a team of Area Managers, ensuring excellence in execution, driving profitable growth, and delivering the best-in-class customer experience across stores in your circle. This is a regional leadership role with P&L accountability and direct influence on customer satisfaction, team development, and retail excellence.
Key Responsibilities
1. Business Performance & P&L Ownership
- Drive topline and bottom-line growth for your circle while managing overall profitability.
- Take ownership of Circle-level P&L;
track and manage key financial and operational metrics.
2. Retail Expansion & Operational Excellence
3. Customer Experience & NPS Leadership
4. Inventory & Cost Management
5. Team Leadership & Development
6. Lenskart Culture & Brand Standards
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Operation Manager • Pune, Republic Of India, IN
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