Guest Relations Executive

Job Title : Client Experience Executive / Front Desk Executive

Location : Mumbai

Reports To : Medical Counselor / Coordinator

Position Type : Full-Time

About ALIV Regenerative Wellness :

ALIV Regenerative Wellness is a pioneering healthcare brand specializing in cutting-edge regenerative therapies, IV drip treatments, and personalized wellness solutions. We are committed to providing exceptional, evidence-based, patient-centered care.

Role Summary :

The Client Experience Executive serves as the face of ALIV, creating a welcoming and professional environment for all visitors and clients. Leveraging exceptional hospitality and customer service skills, this role ensures a seamless client experience from arrival to departure.

Key Responsibilities :

• Warmly greet clients and visitors, ensuring an immediate, friendly, and professional reception.
• Coordinate client appointments, confirmations, reminders, and manage the overall scheduling calendar efficiently.
• Handle incoming calls, emails, and inquiries professionally and courteously, providing accurate information or redirecting queries appropriately.
• Provide exceptional client service by proactively addressing client needs, questions, or concerns to maintain a high-quality patient experience.
• Assist in maintaining accurate client records, documentation, and ensure confidentiality of client information.
• Coordinate effectively with internal departments to ensure smooth client management and flow within the clinic.
• Maintain a tidy, welcoming, and professional reception area.
• Support in billing, invoicing, and financial transactions accurately and efficiently.
• Proactively solicit client feedback and suggestions for continuous improvement in client experience.
• Handle complaints gracefully, escalating complex issues promptly and appropriately.

Qualifications & Experience :

Personal Attributes :

Why Join ALIV :