ITSM Solutions Engineer

Job Title : ServiceNow Developer

Location : Bangalore / Hyderabad (Remote as of now)

Experience : 5+ years

Job Type : Full-time

Primary Skills : ITSM, ServiceNow Development, JavaScript, REST / SOAP Integrations

Job Description :

We are looking for a skilled ServiceNow Developer with strong expertise in ITSM processes and hands-on experience in designing and developing ServiceNow solutions.

Key Responsibilities :

• Design, develop, configure, and maintain core ServiceNow ITSM modules — Incident, Problem, Change, Request, Knowledge, Configuration (CMDB), and Asset Management .
• Develop and maintain server-side components such as Business Rules, Script Includes, Scheduled Jobs, Fix Scripts, and Notifications using JavaScript.
• Implement and optimize Workflows and Flow Designer flows to automate ITSM processes.
• Configure and maintain Service Level Agreements (SLAs) , Approvals , and Escalations for ITSM operations.
• Develop and support Integration Hub and REST / SOAP-based integrations with third-party systems and internal tools.
• Manage and enhance Service Catalogs , Request Items , and Catalog Tasks within the ITSM scope.
• Maintain and optimize the CMDB structure , ensuring accurate relationships, discovery mappings , and data integrity .
• Configure and manage Incident and Problem Management workflows , including impact, urgency, and priority matrix setups.
• Implement Change Management processes , including CAB definitions, risk assessment, blackout windows, and approval policies.
• Develop automation for Asset and Configuration Management —including lifecycle, ownership, and reconciliation logic.
• Build and maintain Knowledge Management workflows, approval chains, and article versioning rules.
• Create and manage Reports and Dashboards for ITSM metrics such as SLA performance, ticket volume, and resolution trends.
• Ensure platform stability, performance optimization , and compliance with ServiceNow best practices.
• Collaborate with process owners, platform admins, and other developers to translate business requirements into scalable ITSM solutions.
• Maintain documentation, perform unit testing, and participate in code reviews to ensure quality and consistency.

Required Skills :

Preferred Qualifications :

About US :

Thank you for expressing interest in a career with TEKsystems Global Services (TGS). At TEKsystems Global Services, we believe in lasting careers with room to run. Giving our people limitless opportunity to make an impact and enable the world’s largest companies to transform how they do business.

We’re the professional services division of TEKsystems, accounting for over $1 Billion in revenue. We’re one of India’s fastest growing full-stack services companies, with about 5500 full time employees across the globe of which 2000 are in India (Bangalore and Hyderabad). TGS operates through multiple solution centers across North America, EMEA and APAC, including locations like Dallas, Redmond, Bloomington, Baltimore, Maryland, Europe (Amsterdam, London), Canada (Montreal), and Philippines (Manila).

To support key areas of our growth, we acquired two companies to join our family. One North, a full-service digital agency and 1Strategy a premiere AWS service provider. Through One North we’re able to help our customers elevate their customer, brand and UI / UX experiences. And, through 1Strategy, we’re able to ensure our customers can take full advantage of the complete AWS solutions portfolio.

Certifications

Joining the elite team at TEKsystems Global Services, gives you runway to grow with us. Upskill faster. Surpass your peers. Even earning certifications :

Partnership

The world’s leading technology and software providers partner with us because of our scale, full-stack capabilities and speed—giving you the room to specialize and sharpen your skills on the most innovative platforms and game-changing technology .

TGS offers a wide range of IT services including but not limited to delivering high end business consulting services and building applications. This is done through multiple centers of excellence including :

For more details, please visit us on

https : / / www.Teksystems.Com /

https : / / www.Teksystems.Com / en-in / services

https : / / www.Teksystems.Com / careers-in-india

https : / / www.Linkedin.Com / company / teksystems-global-services-india / mycompany /