Technical Communications Author

The ideal candidate will be responsible for creating and writing various types of user documentation, including how-to guides, manuals, references, or instructions. This candidate should have strong communication skills which enable them to explain complicated concepts in a simple manner. This individual will also meet with customer representatives frequently in order to understand required content.

Core Responsibilities

• Collaborate with cross-functional teams, including Product Managers, Engineers, and Customer Support, to gather information and understand product features and functionality.
• Create and maintain high-quality technical documentation, including user guides, API documentation, release notes, and other instructional materials.
• Ensure documentation accuracy, clarity, and consistency, adhering to company and industry standards.
• Regularly update and improve existing documentation to reflect product updates and changes.
• Perform quality assurance on documentation to verify accuracy and usability.
• Manage and maintain a knowledge base, ensuring that it remains up-to-date and readily accessible to both customers and internal stakeholders.
• Contribute to the development of templates, style guides, and best practices for documentation.
• Work closely with Product Management and Development teams to stay informed about upcoming product changes and releases.

Qualifications