Digital CRM Developer

Description

Key Responsibilities :

• Operational Support :
• Provide day-to-day operational support for Microsoft Dynamics 365 CRM, ensuring system availability and performance.
• Monitor system health, proactively identifying and resolving issues to minimize downtime.
• Ability to pull data from application and create report / s
• Incident Management :
• Respond to and resolve incidents reported by end-users, escalating when necessary.
• Work closely with technical and functional teams to troubleshoot and resolve issues.
• User Assistance :
• Assist end-users with inquiries, providing guidance and training on system usage.
• Create and maintain documentation for common issues and solutions.
• System Monitoring :
• Implement and maintain monitoring solutions to proactively detect and address potential issues.
• Perform routine system checks to ensure data integrity and system stability.
• Patch and Upgrade Management :
• Collaborate with technical teams to plan and execute patching and system upgrades.
• Ensure that the latest updates and patches are applied to maintain system security.
• Change Management :
• Assist in the implementation of changes to the Dynamics 365 CRM system.
• Coordinate with stakeholders to communicate changes and manage user expectations.
• Performance Analysis :
• Conduct performance analysis and identify opportunities for system optimization.
• Collaborate with technical consultants to implement improvements and enhancements.
• Documentation :
• Maintain documentation for system configurations, processes, and troubleshooting procedures.
• Contribute to the knowledge base to facilitate efficient issue resolution.

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