CRM - Real Estate Developer Lobby

Hiring for CRM role for Real Estate Developer LobbyExp : 2+ YearsCTC : upto 12 LPALocation : MumbaiInterested candidate can share across there resumes on Description : Customer Engagement

• Manage lifecycle relationships with ~250 customers across allocated segments / projects.
• Deliver proactive engagement at key milestones and “moments of truth” to build trust and loyalty.
• Drive customer delight through responsiveness, personalization, and high-touch service.Revenue Ownership
• Own a collections book of ₹120 Cr per year — driving timely and consistent follow-ups.
• Enable ₹30 Cr+ in new business annually through referrals, upgrades, and cross-sellconversations.
• Improve engagement and mindshare to unlock loyalty and renewal potential.Service Excellence
• Ensure query resolution within defined TATs; maintain a low complaint escalation rate.
• Standardize and elevate customer interactions across all touchpoints — calls, visits, emails,messages.
• Collaborate with internal teams to resolve issues, track complaints, and escalate systemicblockers.Process, Systems & Reporting
• Keep all CRM systems and trackers updated with accurate, real-time data.
• Maintain documentation hygiene across customer files, transaction records, andcommunication logs.
• Track customer satisfaction and share actionable insights for process enhancement.