Technical Support Analyst

Jio Platforms Limited (JPL)Republic Of India, IN

9 days ago

Job description

Job Accountabilities

First level support to end users based on Knowledge base available
Provide desktop and Laptop support.
Basic installation and uninstallation of all desktop applications
Handling ITSM Tool and Allocating the tickets to the right resolver group
Providing Support for MAC related calls
Providing Support for Mobile Device
Installation of Business-related software
Ensuring Software Compliance in all the End User Devices

Skills Required (Knowledge and Skills)

Hardware & OS knowledge

Software application knowledge,

ITIL Knowledge

Good Communication Skills

Basic Knowledge of Network,

Apple products

MCSE or similar

Key Attributes (Experience and Qualifications)

BE / B.Tech / B Sc-IT

Preference will be accorded to candidates having completed certifications in MCSA / MCSE.

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Technical Support Analyst • Republic Of India, IN

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