Lead Voice Engineer

Role Overview : As a Lead Voice Engineer, you will be responsible for leading and optimizing mission-critical voice infrastructure systems. You will guide the Enterprise Voice Engineer team in deploying advanced voice technologies and will collaborate across technical, application, and business teams to ensure high-quality voice solutions that align with organizational goals.

Responsibilities :

• Voice Infrastructure Leadership :
• Lead deployment and support for voice infrastructure processes and technologies.
• Oversee upgrades of voice routers, analog gateways, and Cisco Unified Communication servers.
• Resolve complex functionality issues related to voice application data, security, and system configurations, offering expert-level oversight.
• Voice Administration :
• Direct installation, configuration, and management of voice infrastructure.
• Implement advanced backup, recovery, and maintenance processes for optimal system stability.
• Utilize tools such as Cisco RTMT, SolarWinds, Wireshark, and more, for advanced network administration .
• Disaster Recovery :
• Coordinate and lead scheduled disaster recovery tests for mission-critical voice systems to ensure robustness and reliability.
• Monitoring and Optimization :
• Spearhead monitoring, diagnosing, and optimizing network systems.
• Prepare detailed management documentation outlining root causes, performance issues, and resolution strategies.
• Technical System Support :
• Collaborate with technical teams to implement, configure, and support enterprise voice infrastructure, providing guidance and expertise .
• Change Control :
• Ensure adherence to change management policies for thorough documentation and compliance.
• Incident and Request Management :
• Maintain alignment with organizational requirements for incident management, including SLA and SLT compliance .

Qualifications :

Skills Required

Wireshark, Voip, Mobility, Solarwinds, Cisco Unity, Cisco Call Manager