Forward Deployed Engineer - Voice AI Platform

Company Description

At Ressy.ai, we help restaurants, salons, dental clinics, and local businesses book more appointments, answer every call, and capture every lead with zero missed opportunities. Our platform ensures 24 / 7 availability, call handling, reservations, and provides transcripts, analytics, and CRM integration. We offer industry-leading affordable per-minute pricing. Our mission is to make every customer interaction seamless while saving businesses time and money.

Role Description

This is a full-time remote role for a Forward Deployed Engineer - Voice AI Platform. You'll be working directly with the founders to transform our prototype into a production system. This isn't just backend work; you'll architect the infrastructure, deploy with pilot restaurants, iterate based on real feedback, and set the technical foundation for the company.

What 'Forward Deployed' Means Here

• Build production-ready backend infrastructure on AWS
• Work directly with pilot restaurant partners during rollout
• Debug issues in real-time as restaurants start taking AI-powered calls
• Iterate rapidly based on actual usage patterns and customer feedback
• Wear multiple hats : backend engineer, DevOps, solutions engineer

What we're looking for

Must-Haves

Big Plusses

Nice to have

Our Expectations

Technical

Production quality : Build for reliability (error handling, retries, logging, monitoring)

Move fast : Weekly deploys, rapid iteration based on pilot feedback

Document as you go : Architecture decisions, API docs, runbooks

Cost-conscious : Optimize for serverless, use AWS efficiently (we're bootstrapped)

Collaboration

Work closely with founders : Daily sync, transparent communication

Support the interns : Light mentorship, code reviews

Customer empathy : Understand restaurant pain points, gather feedback during pilots

Be scrappy : Sometimes you'll debug on a call with a restaurant owner

Mindset

Ownership : This is your backend. You break it, you fix it. You build it, you deploy it.

Bias to action : Better to ship and iterate than perfect in isolation

Problem-solver : Not every challenge has a clear solution—figure it out

Long-term thinking : Build for today, architect for tomorrow

Startup reality : Some days you're writing Lambda functions, other days you're on a Zoom helping a restaurant test their phone system

Why Join Us

Early team member : You'll shape the product, culture, and tech stack

Real impact : Small restaurants compete with chains using our tech

Cutting-edge : Build with voice AI, real-time streaming, conversational systems

Ownership : This is your backend : full autonomy and responsibility

Growth : As we scale, you grow into leadership (Staff Eng, CTO track)

Learn by doing : AWS, AI, telephony, restaurant tech—master it all

Compensation

Salary : Competitive for early-stage startup (based on experience and location)

Flexibility : Remote-friendly, async communication, results >

hours

Skills Required

S3, Cloudformation, Dynamodb, Node.js, CDK, Lambda, Typescript, Terraform, Iam, Flask, FastAPI, Python, Api Gateway, Aws