NetAnalytiks - L3 Avaya Voice Engineer - VoIP

Description :

Job Title : Senior Avaya Voice Engineer L3.

Company : NetAnalytiks Technologies Ltd.

Experience : 6+ Years.

Location : Bangalore (Hybrid / Remote).

Joining : Immediate.

About NetAnalytiks Technologies Ltd. :

NetAnalytiks Technologies is a leading IT services provider specializing in Generative AI, Machine Learning, Full Stack Development, Cybersecurity, Cloud Computing, and more.

We deliver tailored IT consulting, managed services, custom application development, and IT staffing solutions to clients across diverse industries.

Role Summary :

We are seeking a highly experienced Senior Avaya Voice Engineer L3 to join our Unified Communications team.

The ideal candidate will have deep expertise in Avaya Aura Communication Manager, Session Manager, System Manager, and Avaya SBCs, with a strong background in troubleshooting, implementation, and support of enterprise voice infrastructure.

This role will handle complex escalations, lead Avaya deployments and migrations, and ensure high availability and performance of voice systems in client-facing environments.

Job Type : Full-Time.

Shift : Remote work; may involve working in US shifts or overlapping hours.

Key Responsibilities :

• Lead Tier 3 support for Avaya voice infrastructure, resolving complex incidents and escalations.
• Design, implement, and maintain Avaya Aura solutions, including Communication Manager, Session Manager, System Manager, and Messaging.
• Configure and manage Avaya SBCs, gateways, and SIP trunking.
• Perform system upgrades, patching, and migrations with minimal downtime.
• Collaborate with network and security teams to ensure voice infrastructure is secure and optimized.
• Monitor system performance, conduct root cause analysis, and implement preventive measures.
• Maintain detailed documentation, including call flows, configurations, and change logs.
• Interface with Avaya support and vendors for escalations and TAC cases.
• Participate in disaster recovery planning, voice continuity testing, and capacity planning.
• Work directly with overseas clients in client-facing roles, ensuring timely communication and delivery.
• Lead and execute migration and implementation projects for Avaya voice systems.

Required Skills & Experience :

Education & Certifications :

(ref : hirist.tech)