Assistant Branch Manager, Community Banking Officer

Round Rock, TX

Summary

The Assistant Branch Manager, Community Banking Officer is responsible for the administration and efficient daily operation of a full-service branch office, including operations, product sales, customer service, and security and safety in accordance with the Bank's objectives whether the Branch Manager is on-duty or not. The Assistant Branch Manager, CBO assists the Branch Manager in the day-to-day operations of the branch. Develops new deposit business; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation; achieves individual and branch sales goals through new business sales, referrals and retention of account relationships. Provides leadership, training and supervision, delegates day to day operations to other branch personnel. Responsible for attaining established Bank and branch goals through active participation in sales management and officer call programs. Participates in community affairs to increase the Bank's visibility and to enhance new and existing business opportunities.

Additionally, this role sells to, and services Frontier Bank household and business prospects and customers seeking to start and / or grow a relationship with our bank. The ideal candidate has the experience and demeanor of a banker ready to help grow, services, and retain meaningful customer relationship with Frontier Bank.

Primary Responsibilities

• Demonstrates Frontier Bank of Texas values : HONESTY, LOYALTY, DEPENDABILITY, LEADERSHIP, COMMUNITY, RESPECT.
• Delivers an exceptional customer experience by building relationships through proactive outreach and proposing appropriate products, services, and digital solutions.
• Understands and effectively demonstrates branch sales, customer service and retail operational functions.
• Demonstrates knowledge in banking, retail consumer lending, business banking, sales, customer service, operations, and process management.
• Develops and maintains superior working knowledge of the Bank's products and services.
• Assists customers with opening new accounts, completing service requests, and submitting credit applications.
• Exercises awareness regarding suspicious activity, money laundering, fraudulent behavior and reports all incidents according to the Bank's policies and procedures.
• Performs job functions in compliance with all Bank policies and federal, state, and local laws and regulations as applicable to the position, including, but not limited to BSA / AML (Bank Security Act / Anti-Money Laundering), OFAC (Office of Foreign Assets Control) and GLBA / privacy rules (Gramm-Leach-Bliley Act).
• Collects deposits, maintains customer contact records and generates the proper disclosure forms.
• Increases consumer awareness of the technology available through the Bank's products and services and provides instruction and demonstration on how to properly use these technologies.
• Generates new business through educating and cross selling the Bank's products and services.
• Accurately and effectively solves client complaints, questions, and problems in a timely manner.
• Supports all branch supervisory functions including branch settlement, teller balancing, and ATM settlement.
• Monitors and places hold on accounts with uncollected funds.
• Completes audit reviews and assists with branch monthly audit reports.
• Orders branch cash and ATM cash orders for delivery.
• Places customer foreign currency orders.
• Prepares domestic and foreign wire transfers for clients adhering to both the customers' instructions and the Bank's policies and procedures.
• Grants client's access to safe deposit boxes and controls vault access according to the Bank's security policies and procedures. Assists in maintaining all dual-control logs.
• Maintains a position of trust and responsibility by keeping all employee and customer information confidential and secure.
• Contributes to a team environment by answering incoming telephone calls and lending expert assistance.
• Meets and exceeds assigned individual referral goals.
• Determines appropriate individual, line of business or vendor partner to fulfill complex sales opportunities and follows through with all parties to ensure customer satisfaction.
• Completes outbound customer calls as needed to support sales and service.
• Hosts appointments scheduled by customers, branch staff or walk-in customers and prospects.
• Completes all required annual training and seeks opportunities for continuous professional development.
• Empowers the team to make sound decisions.
• May perform duties of Loan Officer, Personal or Relationship Banker, or other operational positions.
• Effectively works with teams inside and outside of a branch environment.
• Actively seeks to acquire, service, and retain new and meaningful household and business relationships for Frontier Bank
• Knows or seeks to learn how to ask appropriate questions to open conversations that lead to strong relationships with our customers, prospects, and communities.
• Prospects for new small business, not-for-profit, public, and household relationships
• Uses and commits to leverage advanced prospecting tools, including our S&P Global and Vertical IQ solutions.
• Knows and sells our advanced Digital Banking solutions, including all our top-rated Treasury Management products, mobile, online, debit cards, credit cards, and related services.
• Performs all sales and service duties related to onboarding new customers and deepening relationships with existing customers.
• Opens and onboards new deposit accounts and related services.
• Engages in a needs-based approach to determine client needs and responds with solutions that fit those needs.
• Mentors and cross-trains Community Banking Representatives and Community Bankers.
• Partners with other Portfolio Managers to source and win business, including new deposits, loans, and related services.
• Actively seeks participation in community events, CRA activities, and other opportunities to represent Frontier Bank with distinction.
• Plays a positive role in the development and growth of assigned department staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff.
• Develops clear goals for the team to drive results and empowers the team to make sound decisions.
• Provides coaching and performance appraisals to measure individual growth and achievement.
• Manages position changes within the team for disciplinary actions or promotions, and within the guidelines provided by leadership, delegates salary adjustments and bonuses.
• Participates in community events and represents the bank with distinction.
• Effectively works with teams inside and outside of a branch environment.

The requirements listed are representative of the knowledge, skill, and ability required for the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Competency And Qualifications

The competency of the individual in a position will be evaluated on an on-going basis by the executive leadership team and must be able to perform each essential duty in a highly successful manner. The requirements that follow are representative of the knowledge, experience, ability, and demeanor required of a successful candidate.

Education / Experience

College level course work and / or a degree in finance, business management, and / or accounting, or equivalent training, is highly encouraged. Individuals with at least 5 years of banking experience that enjoys talking to people inside and outside of the bank about their personal and financial goals will be prioritized. All portfolio managers must show results and be willing to do the work to open doors, ask questions, and obtain and deepen relationships with our customers, future customers, and the community.

Language And Communication Ability

The individual must be able to articulate, communicate, and display all Frontier Bank values. They will have the ability to read, analyze, and interpret technical journals and literature, laws and regulations and legal documents and can effectively and accurately respond to common inquiries from customers, regulatory agencies, members of the community, shareholders, and others. The ability to professionally communicate verbally and in writing to various audiences, including prospects, customers, shareholders, the Board of Directors, Executives, and other stakeholders is required.

Supervisory Responsibilities

The individual directly supervises the branch team and carries out supervisory responsibilities in accordance with the bank's policies and governance. Accountabilities include ensuring the hiring of competent employees who are very capable and successful in their respective roles. Other supervisory responsibilities include developing talent for future roles, planning, assigning, and directing work, assessing performance, rewarding and disciplining, addressing complaints, and resolving problems.

Reasoning Ability

This role requires the ability to define and solve problems, collect data, establish facts, and draw valid conclusions. The successful individual will show the acumen to collaborating with other and interpreting instructions as expected. They will explore and resolve abstract and concrete issues.

Computer Skills

The selected individual must possess a working knowledge of Microsoft Word, Excel, and PowerPoint. The selected individual will have the desire to leverage advanced software solutions, including our CSI platform, Sageworks / Abrigo and our CRM tools. The successful individual will demonstrate effective time management and accountability to relevant activities and results. The selected individual will effectively leverage Microsoft Outlook and Teams to manage time, email communications, virtual / phone meetings, internal communications, in-person appointments.

Driving Requirements

Candidates must possess a valid Texas driver's license and maintain personal vehicle insurance that meets the state's minimum requirements. A satisfactory driving record is essential. Reliable, insured personal transportation is required for commuting to assigned branch locations, attending client meetings, and participating in community events. This role involves regular driving as part of daily responsibilities, including transporting materials, visiting client sites, and representing the company at off-site engagements.

Work Environment And Physical Demands

The work environment and physical demand characteristics described herein are representative of those the selected individual will encounter while their essential job duties. The noise level will usually be moderate or less. The selected individual may frequently lift and / or move up to ten pounds and occasionally lift and / or move up to twenty-five pounds. While performing the duties of this job, the selected individual is frequently required to sit, stand, walk, talk, and hear.

Skills Required

CRM Tools, Customer Service Operations, Microsoft Word, Banking, Process Management, Microsoft Outlook