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Partner Relationship Manager
Partner Relationship ManagerConfidential • Chennai, India
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Partner Relationship Manager

Partner Relationship Manager

Confidential • Chennai, India
1 day ago
Job description

Job Title : Partner Relationship Manager

Location :  Chennai

Company :  Doorush

Salary Range :   ₹15,000 – ₹30,000 per month

Job Type :  Full-time

About Doorush

Doorush is a fast-growing home services platform that provides  maids, cooks, and quick-help services within 10 minutes . We are rapidly expanding across Chennai and other regions, onboarding high-quality partners and ensuring a seamless experience for both users and service providers.

Role Overview

We are looking for a  Partner Relationship Manager  who will be responsible for acquiring new partners, onboarding them into the platform, managing their performance, and ensuring they deliver high-quality service.

This role directly impacts customer experience and operational efficiency.

Key Responsibilities 1. Partner Acquisition & Onboarding

  • Identify and recruit new service partners (maids, cooks, helpers, quick-help workers).
  • Conduct interviews, verify documents, and ensure eligibility criteria are met.
  • Explain Doorush policies, pricing, incentives, and service quality expectations.
  • Guide partners through app usage, training, and setup during onboarding.

2. Partner Management & Support

  • Be the primary point of contact for all partners in your assigned zone.
  • Resolve partner issues, grievances, or operational challenges quickly.
  • Monitor partner attendance, performance, and service quality.
  • Conduct regular follow-ups with existing partners to maintain strong relationships.
  • 3. Performance & Compliance

  • Ensure partners follow Doorush guidelines, SOPs, and customer service standards.
  • Track partner ratings, cancellation rates, and user feedback.
  • Identify low-performing partners and provide coaching to improve.
  • 4. Operations & Coordination

  • Coordinate with internal teams (operations, support, tech) for smooth partner functioning.
  • Help maintain partner availability during peak demand.
  • Support in managing daily service operations and field tasks when required.
  • Required Skills & Qualifications

  • 1–3 years of experience in operations, partner / vendor management, or field sales (freshers with strong communication can also apply).
  • Strong interpersonal and communication skills.
  • Good understanding of app-based platforms (Swiggy, Zepto, Urban Company, Ola style operations).
  • Ability to work on the ground and interact with partners daily.
  • Problem-solving attitude and high ownership mindset.
  • Basic knowledge of Google Sheets, WhatsApp, and CRM tools.
  • Personality Traits We're Looking For

  • Friendly and empathetic communicator.
  • Street-smart and good with people.
  • Strong follow-up discipline.
  • Ability to handle pressure and fast-moving operations.
  • Trustworthy and responsible.
  • Benefits

  • Competitive salary  ₹15,000 – ₹30,000 per month .
  • Travel allowance + performance incentives.
  • Career growth opportunities within Doorush operations team.
  • Chance to be part of a fast-scaling startup.
  • How to Apply

    Interested candidates can send their resume to  [HIDDEN TEXT]

  • or contact +91 8220138321 for more details.
  • Skills Required

    CRM Tools, Operations, Vendor Management, google sheets , Partner Management, Field Sales

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    Relationship Manager • Chennai, India

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