Cisco Unified Communications Technical Manager

JOB DESCRIPTION

We are seeking a highly skilled and customer-focused Technical Account Manager (TAM) with deep expertise in Cisco Unified Contact Center Enterprise (UCCE), VXMI scripting, and certificate lifecycle management. The ideal candidate will serve as a trusted advisor to our strategic customers, ensuring the successful deployment, operation, and optimization of Cisco solutions.

Key Responsibilities

• Customer Engagement & Relationship Management and Technical Expertise & Solution Delivery
• Build strong relationships with customer stakeholders and Cisco account teams.
• Conduct regular technical reviews and strategic planning sessions.
• Provide subject matter expertise in Cisco UCCE, including architecture, deployment, and troubleshooting.
• Develop and maintain VXMI scripts to support custom call flows and integrations.
• Lead efforts in certificate renewals, ensuring compliance and minimal service disruption.
• Collaborate with internal engineering and support teams to resolve complex issues.
• Deliver technical workshops, training, and documentation tailored to customer needs.
• Project Management & Coordination
• Support onboarding, upgrades, and migrations of Cisco contact center solutions.
• Coordinate with cross-functional teams to ensure timely delivery of services.

REQUIRED SKILLS AND EXPERIENCE

• Cisco UCCE Environments Experts
• VXMI Scripting
• Certificate renewals experience
• Cisco Webex
• Technical support expertise along with strong customer facing skills

NICE TO HAVE SKILLS AND EXPERIENCE

• CCIE CCNP
• Experience with Cisco Finesse, CVP, and ICM scripting.