No longer accepting applications
Senior Manager - Customer Retention & Revenue
GIVAgurgaon, haryana, in8 days ago
Job descriptionLead, mentor, and develop a high-performing retention team, fostering a culture of data-driven decision-making, accountability, and continuous improvement. Lead and manage end-to-end programs focused on revenue optimization, customer retention, and operational efficiency. Collaborate with cross-functional teams (Marketing, Product, Operations, Finance) to plan, implement, and track key retail initiatives. Monitor program performance, identify risks, and ensure timely execution of deliverables. Map, analyze, and optimize the repeat-user journey—from second purchase / visit onward—to maximize retention and lifetime value. Identify journey gaps, define experiments, and recommend improvements based on customer behavior insights. Track and interpret core revenue and CLM metrics, including Churn Rate, Customer Lifetime Value (CLV), Repeat Purchase Rate, Frequency, and Recency. Serve as the primary liaison between the retention team and cross-functional partners (Marketing, Product, Tech, Offline Retail Operations). Bachelor’s degree in Business, Marketing, Operations, or a related field (MBA preferred). 5–8 years of experience in Revenue Management, or Customer Lifecycle roles within Retail / Ecommerce / Quick-commerce. Proven experience in leading and mentoring a team of retention / marketing specialists Strong analytical and problem-solving skills using tools such as Excel, SQL, and CRM platforms. Excellent communication, stakeholder management, and project execution skills. Ability to work in a fast-paced, data-driven environment.
Job Title : Senior Manager, Customer Retention & Revenue
Job Summary
As the Senior Manager of Customer Retention & Revenue, you will co-own critical revenue metrics with the leadership team. This is a high-impact, strategic role focused on maximizing the Lifetime Value (LTV) of GIVA's customers across both Online and Offline channels. You will lead the strategy, execution, and analysis of all post-acquisition initiatives, and drive revenue growth across channels.
Key Responsibilities
Strategy & Revenue Co-Ownership
- Co-own revenue targets and key performance indicators (KPIs) related to customer retention, including Repeat Purchase Rate, Customer Lifetime Value (LTV), and churn reduction.
- Develop and champion the end-to-end customer retention strategy for GIVA, ensuring alignment across online and offline channels to create a seamless omnichannel experience.
- Identify and implement innovative problem-solving solutions to friction points in the customer journey that impact loyalty and repeat purchases.
Team Leadership & Management
Program & Revenue Management
Customer Lifecycle Management
Data-Driven Decision Making
Communication & Collaboration
Qualifications
Create a job alert for this search
Revenue Manager • gurgaon, haryana, in
Related jobs
- Promoted
Revenue Manager
Ayatana ResortsDelhi, India Job Description Position : Revenue Manager Department : Sales & Revenue Reporting To : Vice President of Sales & Marketing.
Position Overview The Revenue Manager is responsible for maximizing hotel rev...Show moreLast updated: 2 days ago
- Promoted
Affiliate & Retention Manager (iGaming)
Valor.PartnersDelhi, IN We are looking for a specialist who can combine partner management with player retention.A strong understanding of the iGaming market, analytics, and effective communication is essential.Gaming in ...Show moreLast updated: 9 days ago
- Promoted
Senior Manager - Learning and Development
Axis Max Life Insurance LimitedGurugram, Haryana, India The incumbent will be responsible for leading, developing and executing learning & development projects at a central level by leveraging contemporary best practices in the space of L&D.Own and driv...Show moreLast updated: 1 day ago
- Promoted
Assistant Revenue Manager
IGT SolutionsGurugram, Haryana, India Ensure compliance with accounting standards for recognizing revenue correctly.Prepare monthly, quarterly, and annual revenue reports for internal and external stakeholders.Cross-Functional Collabor...Show moreLast updated: 1 day ago
- Promoted
Senior Manager - Customer experience
FlipkartDelhi, India Process Design, Design Thinking, Stakeholder Management, Problem Solving Desirable Skills -.Data Analytics, SQL Queries Position - Senior Manager I Job Family -.
About the Role Senior Manager / Mana...Show moreLast updated: 11 days ago
- Promoted
Retention & Loyalty Manager
AndamenGurugram, Haryana, India Andamen is India’s leading men’s bridge-to-luxury DTC fashion brand, known for our timeless designs, premium craftsmanship, and commitment to delivering an exceptional customer experience.Launched ...Show moreLast updated: 1 day ago
- Promoted
- New!
Senior Customer Operations Manager
noonGurgaon, Haryana, India Job Title : Senior Manager, Contact Center Operations – Customer Service Location : Gurgaon, India About noon We’re building an ecosystem of digital products and services that power everyday life ...Show moreLast updated: 20 hours ago
- Promoted
Customer Success Manager
GleantapDelhi, IN Gleantap is an intelligent customer experience platform for fitness & wellness clubs, enabling them to enhance sales & marketing efforts through data-driven campaigns.
Businesses can utilize context...Show moreLast updated: 2 days ago
- Promoted
Assistant Manager / Manager / Senior Manager
GROWWTH PARTNERSDelhi, IN Only serious candidates should apply.This is a challenging position.Apply only if (a) you are looking for a really challenging opportunity (b) you are looking for an opportunity with global exposur...Show moreLast updated: 11 days ago
- Promoted
Senior Revenue Manager
Open Financial TechnologiesDelhi, India About Open : OPEN is a leading connected finance platform that empowers finance teams to manage their cashflow better by managing all their business finance systems, right from banking to accounting...Show moreLast updated: 18 days ago
- Promoted
Revenue Manager
The Leela GandhinagarDelhi, India About the Role Key responsibilities include competitor analysis, managing inventory and distribution channels, collaborating with sales and marketing teams, and monitoring financial performance.Thi...Show moreLast updated: 15 days ago
- Promoted
Senior Transition Manager
GenpactNoida, Uttar Pradesh, India Inviting application for the role of,.Manager / senior Manager) Location - Hyderabad / Delhi NCR.In this role, you will be dealing with Practice SME’s, Operations’ Leaders, Lean Digital Transformati...Show moreLast updated: 30+ days ago
- Promoted
Senior Manager -Talent Acquisition
Alight SolutionsGurgaon, Haryana, India At Alight, we believe a company's success starts with its people.At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight.Cha...Show moreLast updated: 16 days ago
- Promoted
Travel Relationship Manager
TourHQ.comNew Delhi, Delhi, India Please do not apply in case you have applied previously.HQ is an online platform that connects travellers to guides around the world.
We are looking for a Travel Relationship Manager to joi...Show moreLast updated: 30+ days ago
- Promoted
Chief Manager – Customer Service (Strategy & Analytics)
Axis Max Life Insurance LimitedGurugram, Haryana, India This role will primarily be responsible for the following areas : .Provide analytical and strategic support to the team by tracking and reviewing important KPI’s (complaints, freelook cancellations e...Show moreLast updated: 1 day ago
- Promoted
Senior Brand Manager
Bulwark HealthGhaziabad, IN Bulwark Health is an AI-driven healthcare technology company transforming revenue cycle management and value-based care.As we expand our team, we are looking to re-innovate our digital brand identi...Show moreLast updated: 1 day ago
- Promoted
Revenue Operations Manager
XshoreDelhi, IN We are seeking a data-driven and process-oriented.Revenue Operations Manager (RevOps Manager).CRM and email automation initiatives at Xshore.
This role is at the heart of our go-to-market operations...Show moreLast updated: 13 days ago
- Promoted
- New!
Manager - Revenue
EmeritusDelhi, India Location : Mumbai / Bangalore (Hybrid).About Emeritus & Daskalos Emeritus is redefining global education by making high-quality learning accessible and affordable for individuals, companies, and gov...Show moreLast updated: 19 hours ago