Team Lead

Team Lead - ORM

Location - Navi Mumbai, Ghansoli

Role & responsibilities

• Social Media Complaint Management, Escalation desk. Handling social media platforms like Facebook, Twitter, Instagram, Linkedin, etc.
• Analyze customer feedback and complaints to identify trends and areas for improvement in service delivery.
• Handling customer complaints and feedback.
• Utilize CRM tools and software to track and manage customer interactions and complaints efficiently.
• Implement innovative solutions to enhance the customer experience and reduce complaint resolution time.

Interested, kindly share your updated resume at /