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Vip Support Engineer

Vip Support Engineer

ConfidentialAhmedabad
30+ days ago
Job description
  • Provide dedicated VIP support for senior executives and high-priority users
  • Deliver end-to-end desktop support including hardware, software, and peripheral troubleshooting
  • Handle user issues both onsite and remotely using remote support tools
  • Ensure timely resolution of incidents and service requests through ITSM ticketing tools
  • Maintain a high level of professionalism and responsiveness in communication with VIP users
  • Perform routine system checks and assist with system upgrades and configurations
  • Possess L1-level knowledge of routing and switching for basic network issue identification
  • Escalate unresolved issues to appropriate L2 / L3 teams while ensuring proper follow-up
  • Document troubleshooting steps and solutions in the knowledge base

    • Skills Required

    Desktop Support, Software Troubleshooting

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    Support Engineer • Ahmedabad

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