Customer Service Representative (WFH)

Role : Customer Support Representative

Location : Remote

Timings : 9 : 30 AM – 7 : 30 PM, 6 days / week

Experience : 0.5–3 years in customer service or pre-sales

CTC : Up to ₹2.5 LPA + Monthly Incentives (Avg. in-hand ₹20,000)

Languages : English & Hindi

About Airblack

Airblack is India’s leading skilling platform for microentrepreneurs and creators, impacting over 500,000 learners every month. We have raised over $11 million from marquee investors such as Info Edge Ventures, Elevation Capital, Michael & Susan Dell Foundation, Blume Founders Fund and Better Capital, and leading angels such as Vidit (Meesho), Kunal (CRED), Deepinder (Zomato), Harshit & Shashank (Razorpay) and so on.

This role is for Airblack Beauty Club, India’s largest beauty academy. In five years, Airblack Beauty Club has trained over 35,000 students in 200+ cities as Makeup Artists, helping them start their businesses either as freelancers, studio owners, or earning influencers.

Airblack has been recognized by the Beauty & Wellness Sector Skill Council & Skill India as a government-certified beauty skilling partner. Airblack has also been recognized as the ‘Forbes Asia 100 To Watch 2024’ list. Our team comprises ex-entrepreneurs, VCs, and operators from places such as Bain & Co., BCG, Urban Company, Swiggy, top IITs, and universities such as DU and NIFT.

Roles & Responsibilities

As a Business Development Associate, you will do :

• Lead Qualification : Actively engage with prospective students to generate leads : Assess and qualify leads based on their interest and fit for Airblack’s courses.
• Prospective Student Engagement : Establish and maintain meaningful relationships with prospective students by offering valuable information on course details, benefits, and career opportunities.
• Collaboration with Sales Team : Collaborate closely with the Sales Team to ensure seamless transition of qualified leads and smooth conversion into enrolled students.