Operations Team Lead

Designation : Sr Team Leader, Operations

Should be Team lead in International Voice BPO Mandatory

Graduation Mandatory

Should be flexible with Night Shifts

Role and Key Responsibilities :

• Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Regularly impart effective coaching to team members, enabling consistent high-performance delivery monthly
• Identify performance related issues, develop an action plan for improvement and implement corrective action
• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations
• Communicate expectations to employees and provide timely updates
• Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Exercise independent judgment and discretion in the performance of the said main function to implement management policies
• Support and manage the program together with other Team Leaders and Managers
• Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requirements
• Manage team members on a regular basis and write and deliver performance appraisal.

Key Skills & knowledge :

Willingness to work in a flexible schedule

Call Hr to schedule your interview Apoorva 9986600010