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Helix Chatbox Developer

Helix Chatbox Developer

ConfidentialBengaluru / Bangalore
24 days ago
Job description
  • Work with business owners, service owners, knowledge owners, and project managers to align chatbot development with business objectives.
  • Participate in team meetings to discuss project progress and address any challenges.
  • Design and develop chatbots using BMC Helix Virtual Agent
  • Create conversational dialogues that align with identified business use cases.
  • Integrate chatbots with BMC Helix applications such as Digital Workplace and Business Workflows.
  • Identify top services and knowledge articles that can be automated through chatbots.
  • Document user interactions to define intents and utterances for chatbot development.
  • Test chatbots to ensure they meet business requirements and user expectations.
  • Deploy chatbots on designated channels such as Digital Workplace.
  • Key Requirements

    • Programming Languages Like Python, JavaScript, and Java
    • Natural Language Processing (NLP)
    • Large Language Model (LLM)
    • BMC Helix Virtual Agent
    • Machine Learning
    • API Integration :
    • User Experience (UX) Design
    • Data Analysis
    • Key Requirements :

    • 3-7 years of experience in chatbot development, with BMC Helix Virtual Agent.
    • Strong programming skills in languages such as JavaScript, Python, or similar.
    • Experience with natural language processing (NLP) and machine learning (ML) techniques.
    • Familiarity with RESTful APIs and web services.
    • Excellent problem-solving skills and attention to detail.
    • Strong communication and teamwork abilities
    • General skills :

    • Team player.
    • Constant learner self-motivated person.
    • Analytical and problem-solving skills.
    • Ability to work without direct supervision.
    • Ability to work under pressure.
    • Good communication and interpersonal skills.
    • Familiar with ITIL ITSM principles.
    • Skills Required

      Nlp, Javascript, Python, Machine Learning, Chatbot, Helix, Api Integration

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