(10 / 10 / 2025) Salesforce Business Analyst

The Business Systems Analyst plays a key role as subject matter expert and technical consultant throughout the lifecycle of Salesforce.com applications used by Business Units and Administrative functions across the company.

Business Systems Analysts are responsible for supporting the end to end implementation of projects and solutions from analysing and documenting business and system requirements, preparing solution proposals, translating requirements into functional specifications, supporting build deliverables, planning and performing test activities, providing end-user training and creating end-user documentation, through to deployment, stabilization and steady state support.

The Business Systems Analyst will possess a unique blend of technical, business, application and people skills, have the ability to effectively prioritize work assignments, work in a team environment and will possess excellent problem-solving skills.

Desired Skills :

• Possesses strong knowledge / experience in Salesforce Sales or Service business processes and use cases.
• Good understanding of AppExchange products / solutions and appropriately suggest for desired use cases
• Salesforce Marketing Cloud / Pardot and Integration skills are added advantage
• Excellent Knowledge of Salesforce.com application (Both Sales and Service Cloud preferred) Formal Salesforce.com certifications strongly preferred
• Understanding of all Salesforce Lightning & lightning components and basic understanding of Salesforce Object and relationships, Apex, Visualforce Pages, Triggers, Workflows rules, Page layouts, Record Types, process builder etc.
• Detail oriented ability to translate business and user requirements into detailed system requirements that are actionable by development team
• Ability to influence others to achieve results through strong interpersonal skills.
• Excellent organization and problem-solving skills
• Clear spoken, business writing, and communication skills across global client base and teams
• Strong Sense of urgency

Key Responsibilities :

Salesforce Sales / Business Analyst