Principal - Customer Success

Summary

We are seeking analytical and driven individuals to join our Customer Success team for Asper.ai’s Dynamic Demand AI (DDAI) SaaS application. This is a techno-functional and customer-facing role that sits at the intersection of data, analytics, product implementation, and customer value realization.

Ideal Candidate Profile :

An analytically strong professional with 5+ years of experience, who combines structured problem-solving and business acumen with the ability to understand forecast models and interpret their outputs. The ideal candidate is familiar with the CPG industry and comfortable working with datasets like syndicated POS, retailer POS, Orders, and Shipments data to drive real-world planning decisions. This role is part of a rapidly scaling team, offering significant opportunities for learning, ownership, and career growth in a high-impact environment.

Key Responsibilities

• Strategic partner to the Customers
• Collaborate with customers to understand business objectives, planning processes, and data availability
• Help drive the committed business outcomes through DDAI’s implementation & ongoing operations.
• Enable change management efforts to embed DDAI into existing planning workflows
• Functional expert
• Translate customer requirements into DDAI application configuration.
• Conduct exploratory analysis of input data, build business hypotheses and validate with customers
• Translate hypotheses to model-level drivers for our Data Science team
• Collaborate with the Data Science team to review model outputs - forecast accuracy, and business explainability
• Help design and run scenario simulations and translate results into business narratives & insights for our customers.
• Customer’s voice to our Product & AI Roadmap
• Capture user feedback to refine implementation and inform product evolution and AI capability enhancement.

What This Role is NOT

Key Success Metrics

Required Qualifications

Preferred Qualities

About Asper.ai

Asper.ai enables revenue growth for global CPG leaders through AI-powered growth focused SaaS solutions. Our Dynamic Demand AI (DDAI) platform is tailored for CPGs, enabling accurate, explainable forecasts that help organizations make smarter decisions, faster.

We are part of the Fractal Group, a global leader in artificial intelligence and analytics.