Role Responsibilities :
- Make outbound calls to remind customers about EMI due dates
- Explain consequences of delayed payments and suggest payment options
- Coordinate with field collection teams for home visits if required
- Update call outcomes and collection status in the system
Job Requirements :
Minimum 12th pass; graduates preferredAt least 6 months of experience in collections or customer serviceClear verbal communication and persuasive skillsBasic computer literacy with typing speed of 15+ wpmSkills Required
Communication Skills, Customer Service, Debt Recovery, Collections