User Experience Specialist

ConfidentialPune, India

11 days ago

Job description

Job Title : UX Writer & UX Researcher

Location : [Pune] | Experience : [2-5years- for UX writer] and [UX Research- [2-6 and 6-10 years] | Type : Full-time | Industry - BFSI

Responsibilities

UX Writing

Develop strategies to improve user comprehension and engagement.
Create clear microcopy (CTAs, error messages, onboarding, etc.).
Ensure tone and voice consistency across touchpoints.
Write inclusive, accessible content (screen reader compatible).
Use AI tools for sentiment analysis, persona generation, and content suggestions.
Apply taxonomy and personalization methods to enhance UX.
Validate content effectiveness through testing and analytics.

UX Research

Analyze behavioral data, surveys (CSAT, NPS), and complaints.

Design and run experiments to generate insights.

Combine behavioral analytics and VOC data to identify pain points.

Build user personas and journey maps.

Collaborate with CX / behavioral analysts to support solutioning and A / B testing.

Skills Required

Sentiment Analysis, Taxonomy, Surveys, CSAT

Create a job alert for this search

User Experience Specialist • Pune, India

Related jobs

Promoted

User Experience Designer

AccelyaPune, Maharashtra, India

We are seeking a talented Product Designer with expertise in UX and UI design and experience in either the airline industry or B2B SaaS applications. The ideal candidate will be equally comfortable ...Show moreLast updated: 4 days ago

Promoted

User Experience Designer

Infogainpune, maharashtra, in

Role Summary : Senior UX Designer.Product / Engineering) to solve complex usability challenges and ensure a.What You'll Do (Key Responsibilities). What We're Looking For (Required Qualifications).Deep ...Show moreLast updated: 27 days ago

Promoted

User Experience Designer

ConfidentialPune, India

Intangles is a Digital Twin company based out of Pune.Intangles has an entire end to end suite of products where an IoT device captures the data from multiple sensors from the asset which is then a...Show moreLast updated: 30+ days ago

Promoted

Customer Experience Team Leader

ConfidentialPune, India

The role of a customer service team leader is to lead the frontline customer service representatives who manage customer interactions across an omni-channel operation – Voice, Email, Chat, Chatbot ...Show moreLast updated: 11 days ago

Promoted

Analyst - User Experience

ConfidentialPune, India

We are seeking a skilled and results-driven UX Designer with 3-4 years of professional experience to join our product team. The selected candidate will be responsible for delivering exceptional user...Show moreLast updated: 11 days ago

Promoted

End User Support Specialist

ConfidentialPune, India

We're TripleLift, an advertising platform on a mission to elevate digital advertising through beautiful creative, quality publishers, actionable data and smart targeting. Through over 1 trillion mon...Show moreLast updated: 11 days ago

Promoted

Customer Experience Analyst I

ConfidentialPune

Collect, analyze, and interpret customer data from various sources such as surveys, feedback forms, CRM systems, and call centers. Develop and maintain dashboards and reports to monitor key performa...Show moreLast updated: 11 days ago

Promoted

User Experience Designer

Randstad Enterprisepune, maharashtra, in

Have a strong portfolio of work samples showcasing interaction / UX design work & process across platforms.Experience with end-to-end product design, from ideation to collaboration with engineering f...Show moreLast updated: 24 days ago

Promoted

Customer Experience Specialist

ConfidentialPune

Coordinate with suppliers to ensure the smooth functioning of tools, systems, and related processes.Monitor all expenditures related to the Customer Experience Management (CEM) Hub and maintain acc...Show moreLast updated: 30+ days ago

Promoted

Sr. Specialist, Product Experience Design (UX Designer / Researcher)

ConfidentialPune, India

Mastercard powers economies and empowers people in 200+ countries and territories worldwide.Together with our customers, we're helping build a sustainable economy where everyone can prosper.We supp...Show moreLast updated: 7 days ago

Promoted

Enablement Specialist

ConfidentialPune, India

At BMC trust is not just a word - it's a way of life!'.We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every sing...Show moreLast updated: 11 days ago

Promoted

Customer Experience Specialist

Infogainpune, maharashtra, in

As a Customer Experience Specialist, you are the face of Charitable Impact (client name) and the first point of contact for our users, which include donors, communities, companies, and charities.Yo...Show moreLast updated: 20 days ago

Promoted

User Experience Designer

JoVEpune, India

JoVE is the world-leading producer and provider of video solutions with the mission to improve scientific research and education. Our institutional clients comprise over 1,000 universities, colleges...Show moreLast updated: 21 days ago

Promoted

Customer Experience Specialist

Poshapune, maharashtra, in

Posha builds cooking robots that live inside your kitchen and cook food for you completely autonomously.Posha robots use Artificial Intelligence enabled Computer Vision to consistently and reliably...Show moreLast updated: 30+ days ago

Promoted

Implementation Specialist

HighRadiusPune, IN

The Consultant will be responsible for owning and executing HighRadius Cloud product implementations for Fortune 2000 clients. The Consultant is responsible for delivering the project with good qual...Show moreLast updated: 6 days ago

Promoted

Lead - UX Research & Analytics

Talent ProPune

Description : We are seeking an experienced Lead UX Research & Analytics professional to drive data-informed decision-making across our app and web products.This ...Show moreLast updated: 19 days ago

Promoted

Senior User Acceptance Tester [T500-20556]

Delta Air Linespune, India

Delta Air Lines (NYSE : DAL) is the U.Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-...Show moreLast updated: 21 days ago

Promoted

Senior Specialist UX Designer

ConfidentialPune, India

At NiCE, we don't limit our challenges.We set the highest standards and execute beyond them.And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you...Show moreLast updated: 11 days ago