IT Service Delivery Analyst @Bangalore || Preferred Immediate Joiners

Role & responsibilities :

Delivery of Support Services-

• Successfully trains and leads a team of Service Desk Associates with a variety of skillsets.
• Leads the Service Desk team ensuring effective use of resources and proactively monitors performance and addresses any concerns with the team members.
• Promote IT good practice throughout the business.
• Ensure timely and effective delivery of contracted client obligations for remote services both permanent, scheduled and ad-hoc.
• Help identify and priorities the development areas.
• Previous IT Business experience in a similar function.
• To help build efficient and effective relationships between the Service Desk, entity clients, regional helpdesks and support teams.
• Experience in helpdesk / Service Desk environment.
• Escalate high priority incidents to both internal and external teams, as appropriate and professionally resolve complaints.
• Ensures the service desk remains efficient, cost effective and customer focused.

Preferred candidate profile :

Qualifications -

Skills & Experience -

Essential

Desirable

Personal Aspects-

Skills Required

Microsoft Office Applications, Desktop Troubleshooting, Outlook Configuration, Windows Troubleshooting