IT Services Analyst

Location / s : Bengaluru

Relocation supported : Not supported, but internal applications are welcome

Working closely with the 4th line Productivity Applications team, you will help to resolve incidents, problems and assist with implementing change.

This role will be based in one of our Global IT Operations Centre based in either India or United Kingdom. The Productivity Applications Team play a pivotal role in ensuring that our applications perform to a high level while adhering to Mott MacDonald's policies and procedures.

Key Duties And Responsibilities Include

• Provide support to Productivity Applications team.
• Deliver an outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication.
• Work closely with the wider Applications teams helping to define support requirements and improvements to service across Productivity Applications.
• Act as a technical support analyst within the team - for complex support issues and critical situations in the owned technology areas
• Assists in improving the Productivity Applications team, proposes and drives forward improvement initiatives.
• Identify problems through analysing incident patterns and suggest enhancements to continually improve our services.
• Understand the critical needs of the business and escalate urgent issues to minimise the impact to the business and employee productivity.
• Ensure the IT solutions we deliver comply with Mott MacDonald standards, policies and any regulation; this includes adhering to our internal governance.

Essential

Candidate Specification :

Desirable

Personal Attributes

We Can Offer (subject To Company's Policy)

Equality, diversity and inclusion

We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.

Agile working

At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team and personal commitments. We embrace agility, flexibility and trust.

Location(s) : Bengaluru, KA, IN

Contract Type : Permanent

Work Pattern : Full Time

Market : Various

Discipline : Information technology

Job Ref : 9212

Recruiter Contact : Supriya Yadavalli

Skills Required

Power Bi, Power Apps, Power Automate, Servicenow, Sharepoint Online, Microsoft 365, Itil Service Management