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[Immediate Start] Process Trainer - Mortgage

[Immediate Start] Process Trainer - Mortgage

Selections HR Services Private LimitedPune, Maharashtra, India
12 hours ago
Job description

PRINCIPAL RESPONSIBILITIES

  • New Hire Training ( Class room training and computer based / remote )
  • Responsible for managing Training batches - usually 1 : 20 ratio
  • Feedback & Coaching agents on Process, Quality & Best Practices & OJT Support.
  • Give documented feedback as per the gaps identified in the audit.
  • Attend Weekly calibration calls with the client / internal as per calibration roster.
  • Conduct training sessions as per requirement under specified timelines.
  • Performance Assessment of Trainees during tests
  • Database management,Tbase, daily reports, and analysis
  • Motivating associates through effective management, career development & implementation of reporting mechanisms.
  • Process transactions on a weekly or Monthly basis as defined by the process.
  • Maintain Competency by undergoing TTT certification, get certified on new products and known the training phase.
  • Perform TNI on audit findings and conduct refresher sessions & track performance
  • Maintain Track records of performance and analyse data critically

CRITICAL SKILL REQUIRED TO PERFORM JOB

  • Excellent Communication Skills (Verbal & Written), as this is a client facing role
  • Flexibity to work in shift, preferably afternoon shift
  • Knowledge of UK Mortgages
  • Experience working with Microsoft applications such as Form, Excel, Word etc
  • Creation of Academies, creation of Newsletter, etc
  • Attention to detail to ensure accuracy
  • Ability to conduct detailed investigations using Service Providers and open sources to remediate compliance alerts and to independently research, analyze, and recommend solutions to close open items and discrepancies
  • Result oriented and client focus
  • Feedback and Coaching skills.
  • Good rapport building skills, extremely methodical and organized
  • Specific experience with cryptocurrency products as a user and / or experience working in the digital currency industry, preferred, not mandatory
  • SELECTION CRITERIA

  • Must be Graduate in any stream. Shouldn't be enrolled in any regular course.
  • Minimum of 3+ years experience in UK Mortgages, preferablly E2E
  • Should be a citizen of India or should be allowed to work in India
  • Should be above the age of 18 Years
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    Immediate Start • Pune, Maharashtra, India

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