Service Centre Associate Specialist

Req ID : Job Description

Are you passionate about service excellence? Would you love to work for a global organisation that is doing more good for people and planet?

IFF is a global leader in food, beverage, health, biosciences and sensorial experiences. We are now seeking a highly motivated and results driven individual to join our Procurement function as Service Centre Associate Specialist.

Your Focus

As Service Centre Associate Specialist at our Shared Service Center in Hyderabad, India, you will be responsible for managing Buyer support activities related to Global Procurement and needs to be perform as per the organization’s policies and guidelines.

The role includes providing Procurement support activities to the buyers & businesses across the regions.

The role reports to Service Center Team Leader.

How you will contribute

• First point of contact for the Buyers, Sites & Suppliers.
• Provide support in managing end to end documentation and administration activities to all stakeholders.
• Execute and provide transactional support to strategic buying team (system & process support).
• Create, amend and maintain purchasing documents in IFF tools & systems.
• Creation and management of Catalog.
• Analyze business requirements and identifies reliable suppliers to meet business requirements.
• Participate & support in the development of sourcing strategies.
• Look for saving opportunities and productivity gains, which may include working with Improvement Leaders and Service Center personnel.
• Looks for alternative sources, through individual research, past data and working with other Buyers, Sr. Buyers, and Executive Buyers.
• Assist Vendor Master team in onboarding of new vendors or for changes in data.
• Monitor and execute all transactions according to our internal controls and policies.
• Effectively communicate and coordinate with internal and external stakeholders to assure timely supply of goods and services to clients.
• Administration and reporting as necessary (from internal systems and external sources).
• Liaise with regional and global buying teams, providing information & analytical support in alignment with their goals on portfolio management and savings.
• Drive continuous improvement / process optimization on specific areas of the RTP process.
• Ensure SOX compliance
• Perform a wide range of work requests that are assigned / requested by the Buy Team (Buyers group) using broader knowledge of Sourcing, Procurement & Supply Chain via SAP Applications which includes : Creation, Amendment, Renewal & Management of Contracts / Agreements for the various commodities which involves working with Global Buyers, Suppliers to get need attributes etc. Creation and amendment of Purchase Orders in line with company’s policies & guidelines. Manage Buyer Work Requests (BWR). Manage Spot Purchases for certain commodities under the approved threshold Sourcing the Supplier as per Company strategy, Receiving Quotations from Suppliers, negotiating with Suppliers on Price & Payment Terms (as per process). Evaluate and select suppliers in terms of quality, service, cost and capability. Support buyers in supplier analysis and research data. Expedite delivery of material to ensure suppliers deliver goods / services on time. Handle Invoice Disputes and resolving the same to make sure Suppliers get paid on time / excess & incorrect payments are not made. Participate in Projects, SME Networks, Process updates, Best Practice Implementation.

Job Requirements

What you will need to be successful

IFF is an Equal Opportunity Employer.

At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.