HR Operations Advisor 2

Summary :

We are looking for a Contract Staff for HR Services to work on EMEA-related HR Operations - tasks and queries. The HR Services Delivery Center team plays a pivotal role in improving the Candidate, Employee, and Manager experience by providing timely and accurate query resolution, onboarding of candidates, maintaining accurate HR data of employees in HR Systems & supporting employee life cycle programs & processes (benefits, rewards, transfers, offboarding, etc.)

Key Accountabilities :

• Maintains efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity
• Respond & resolve queries in a timely & accurate manner with employee experience at the core.
• Accountable to ensure Employee HR records are accurately created and / or maintained in HR Systems (SAP, Success Factors, MS Vacation, etc.)
• Takes complete ownership to close the data administration requests, including follow-up with the requestor to collect missing information and / or informing approval requirements
• Maintains and follows the Desktop Procedures / KB articles defined for every transaction / query
• Ensures the Maker-Checker process is followed, and Data Monitoring is done to ensure high quality of data in all HR tools
• Working in a highly data sensitive environment, responsible for always protecting Data Privacy and adhering to confidentiality requirements to promote zero breach of compliance policies

Requirements :

#AditiIndia

# 25-21747

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Skills Required

Servicenow, Sharepoint, Powerpoint, Excel, Siebel, Sap Success Factors, Microsoft Crm