Talent.com
Implementation Manager

Implementation Manager

ConfidentialBengaluru / Bangalore
30+ days ago
Job description

Job Objective

We are seeking a dynamic and experienced Manager with a proven track record in team leadership, operational excellence, and cross-functional collaboration.

The ideal candidate will possess strong interpersonal skills, a strategic mindset, and the ability to inspire and lead high-performing teams.

Responsibilities : Project Management

Prepare and manage project plans, identify risks and dependencies for implementation. Lead the implementation effort for assigned customers.

Ensure the project is implemented on time within contractual obligations and regulatory requirements.

Responsible for scope management and change management.

Follow-up with customers to resolve any dependencies and help manage issues / bottlenecks in implementation.

Be an escalation point for implementation team to coordinate with various partners to eliminate any bottlenecks or mitigate any risks.

Communicate status to senior management and customers regularly.

Should have the ability to manage multiple implementations in parallel for various customers.

Team Management :

Lead, mentor, and develop a team to achieve organizational goals.

Foster a positive and inclusive team culture that promotes collaboration and accountability.

Set clear performance expectations and provide regular feedback and coaching.

Drive process improvements and operational efficiencies.

Collaborate with other departments to align team efforts with broader business objectives.

Monitor team performance metrics and implement strategies for continuous improvement.

Offshore Coordination

Work closely with offshore based development and implementation teams to ensure project is going on track and any risks are mitigated well.

Customizing / configuring product workflows most part of it will be done by the offshore implementation team, but must have a good knowledge of it himself / herself as well.

Training

Provide onsite or remote training to end users during UAT or during / after implementation (end to end training). Also organize trainings for customers leveraging offshore training resources as required.

Domain expertise

A very good understanding of US healthcare industry, specifically ambulatory practices  :   Should be able to discuss / understand the customer specific workflows different specialties and provide inputs to the offshore implementation team.

Process orientation

Understand the product implementation cycle thoroughly and provide ideas for optimizing the processes on an ongoing basis to ensure it is streamlined and most efficient.

Customer relationship

Monitor health indicators reports for various customers and identify if there are any challenges in usage of the product.

Understand the support tickets of customer and make sure the right priority is given after discussion with customer.

Ensure customer satisfaction is high in terms of implementation and support.

Work closely with the sales team to understand and update on customer satisfaction.

Help the customer get an assessment on the Return on Investment from the product implemented.

Work location & Travel involved.

This position requires the Implementation Manager to work from the office in Bangalore 3 days a week when the team is in the office.

There will be late night or very late-night meetings with clients in the US. There will be some travelling to customer locations for go-live support and training.

The travel depends on the volume of the project implemented.

Key success factors

Deep understanding of US Healthcare domain (EHRs / PMSs, EDI transactions, payments, etc) knowledge of processes followed in practices / hospitals)

Good knowledge of healthcare interfaces

Good understanding of HIPPA and other healthcare security standards

Excellent communications and interpersonal skills.

Experience to manage multiple clients and projects simultaneously.

Excellent presentation skills

Ability to understand the product very well and end to end workflows that are supported by HealthAsyst products.

Ability to work with a globally distributed team

Ability to work with people at all levels of customer s organization

Ability to manage customer expectations, organize and manage workshops for implementation, and ability to guide / handle end users

Troubleshooting customer issues is desirable

Ability to train users

Education / Experience / Knowledge and Skill requirements

Bachelor s degree in business administration, Management, or a related field (master s preferred).

10+ years of experience with 5+ years of experience in a management or leadership role.

Demonstrated ability to lead diverse teams and manage complex projects.

Excellent communication, problem-solving, and decision-making skills.

Proficiency in project management tools and performance tracking methodologies.

Desirable Managerial Skills and Competencies

Collaboration Skills

Business perspective

Flexibility

Adaptability

Relationship management and networking

Cultural alignment

Skills Required

Ehr, Pms, Project Management, Change Management, Scope Management

Create a job alert for this search

Implementation Manager • Bengaluru / Bangalore

Related jobs
  • Promoted
WMS Implementation Manager

WMS Implementation Manager

Globus LogisticsBengaluru, IN
Microsoft Dynamics 365 SCM Module (WMS,TMS, PMS).If you have hands-on experience in driving end-to-end SCM rollouts and love shaping smart logistics solutions—this role is for you!.Preference will ...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
Service Delivery Project Manager

Service Delivery Project Manager

Inspirisys Solutions Limited (a CAC Holdings Group Company)hosur, tamil nadu, in
A Project Delivery Manager for End User Services is responsible for overseeing the delivery of IT services and support to end users & Enterprise Delivery. This role involves managing projects, coord...Show moreLast updated: 18 hours ago
  • Promoted
Rippling - Manager - Implementation

Rippling - Manager - Implementation

RipplingBangalore, India
It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate ev...Show moreLast updated: 30+ days ago
  • Promoted
Implementation Consultant

Implementation Consultant

Trekea Mobilehosur, tamil nadu, in
Role : Implementation Consultant, Functional (Junior to Mid-level).We design and market “FieldLogs,” an open Cloud, Mobile and Wearable platform used to digitize a wide set of enterprise technician-...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
Implementation Specialist

Implementation Specialist

CareStack - Dental Practice ManagementBengaluru, IN
Hands-on experience in any MIS platform.Excellent verbal and written communication skills.Analytical skills and reporting exposure. Guide clients through the implementation process, outlining steps ...Show moreLast updated: 19 hours ago
  • Promoted
Implementation Delivery Manager

Implementation Delivery Manager

Tyfone, Inc.Bengaluru, Republic Of India, IN
Job Description – Delivery Manager.Tyfone, a global leader in the SaaS Digital Banking, Youth Banking, and Digital Payments sectors, is redefining how the world engages with digital finance and pay...Show moreLast updated: 30+ days ago
  • Promoted
SAP Implementation Manager

SAP Implementation Manager

Tata Consultancy ServicesBengaluru, Republic Of India, IN
Years of Experience in SuccessFactors - OM / PA / PY, for Kolkata or Bangalore location.Show moreLast updated: 16 days ago
  • Promoted
  • New!
Manager, Implementation

Manager, Implementation

HighLevelBangalore, IN
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth.We are proud t...Show moreLast updated: 5 hours ago
  • Promoted
Implementation Specialist

Implementation Specialist

HighRadiusBangalore, IN
The Consultant will be responsible for owning and executing HighRadius Cloud product implementations for Fortune 2000 clients. The Consultant is responsible for delivering the project with good qual...Show moreLast updated: 15 days ago
  • Promoted
  • New!
Project Implementation Specialist

Project Implementation Specialist

Acieshosur, tamil nadu, in
Highlight of the engagement opportunity.Number of years of experience expected : .Areas of experience preferred : .Project implementation, Risk / Finance / Compliance Product Implementation, B2B projec...Show moreLast updated: 18 hours ago
  • Promoted
Implementation Manager

Implementation Manager

MaxVal Group, Inc.Bengaluru, Republic Of India, IN
Immediate Joiners will be preferred • •.Product / Software development experience - custom-based or enterprise software -managing software projects. US / UK client interactions -customer-facing role.Hy...Show moreLast updated: 30+ days ago
  • Promoted
Solutions Implementation Manager

Solutions Implementation Manager

CARD91Bengaluru, Republic Of India, IN
CARD91 is a leading Issuance Platform-as-a-Service provider, revolutionizing payment infrastructure for banks, corporations, and fintech companies. Our platform supports the issuance of various paym...Show moreLast updated: 17 days ago
  • Promoted
Senior Implementation Manager

Senior Implementation Manager

Sutra.AIBengaluru, IN
Role : Senior Implementation Manager.As we expand our delivery footprint, we’re seeking a.Sutra’s implementation workflows into a. The Implementation Leader will own the.AI solution deployments - fro...Show moreLast updated: 9 days ago
  • Promoted
B2B SaaS Implementation Manager - Contingent Workforce VMS

B2B SaaS Implementation Manager - Contingent Workforce VMS

SimplifyVMShosur, tamil nadu, in
Please note that this is a Hybrid role and will require 3 days working in office in Pune location.Also we need candidates who are flexible on timings as this role will be working late evenings some...Show moreLast updated: 30+ days ago
  • Promoted
Hybris Implementation Manager

Hybris Implementation Manager

ITC InfotechBengaluru, Republic Of India, IN
Technical Project Manager with at least 10+ Years of experience -.Good project management, Communication and coordination skills. SAP Hybris / SAP Commerce cloud platform.Work with vendor teams to ma...Show moreLast updated: 8 days ago
  • Promoted
Project Manager (ERP Implementation) Contract position

Project Manager (ERP Implementation) Contract position

MobileumBengaluru, Karnataka, India
We are hiring for Project Manager – Netsuite Implementation (On Contact basis) at Bangalore.Position : You will lead the ERP implementation for NetSuite. The Project Manager (PM) will help execute a...Show moreLast updated: 12 days ago
  • Promoted
Implementation Engineer

Implementation Engineer

HexnodeBengaluru, Karnataka, India
Hexnode, the enterprise software division of Mitsogo Inc.With a robust presence in over 100 countries, Hexnode UEM (Unified Endpoint Management) empowers organizations across myriad sectors to achi...Show moreLast updated: 30+ days ago
  • Promoted
PortaOne Implementation and Configuration Expert

PortaOne Implementation and Configuration Expert

APPIT Software Inchosur, tamil nadu, in
Core Implementation & Deployment.Lead end-to-end deployment, configuration, and hardening of PortaSwitch (PortaBilling and PortaOne VoIP Switch) environments. Configure advanced routing logic, inclu...Show moreLast updated: 2 days ago