Sr. Implementation Manager

MoEngage is seeking a highly skilled and experienced Senior Implementation Manager to lead complex customer onboarding projects, including strategic migrations from other platforms. If you have a proven track record in SaaS or MarTech implementation, excel at managing stakeholders, and are passionate about ensuring timely, high-quality go-lives for enterprise clients, this role is for you.

Key Responsibilities

• Own and drive end-to-end implementation projects for enterprise clients, from kickoff to full go-live.
• Lead migration projects from competitor platforms , ensuring smooth data, audience, and campaign transfers.
• Serve as a strategic partner to customers , helping them translate their business goals into actionable onboarding plans.
• Define and track delivery metrics like Time to First Go-Live, Full Go-Live, Customer Happiness Score, and others required by internal KPIs.
• Conduct periodic meetings, provide regular progress updates, and manage customer expectations throughout the onboarding lifecycle.
• Collaborate with Product and Engineering teams on feature enablement, integration, and technical problem-solving.
• Proactively identify risks and issues, and manage resolutions to maintain project timelines and customer satisfaction.
• Mentor and support junior IMs and act as a subject matter expert in key implementation workflows.
• Contribute to the standardization of implementation processes and creation of documentation / templates.
• Gather and relay customer feedback to help improve onboarding and product experience.

Requirements

Preferred Qualifications

What You'll Get

Skills Required

implementation management , Customer Success, Stakeholder Management, Communication Skills, Project Management, Marketing Automation