Technical Implementation Manager

We are looking for a seasoned Technical Implementation Manager with strong leadership skills and a proven track record of successfully delivering complex ServiceNow implementation projects across global regions. The ideal candidate will combine technical know-how with project management expertise to drive delivery excellence for our global customers.

Key Responsibilities :

• Lead end-to-end implementation of ServiceNow solutions, covering project scoping, planning, execution, monitoring, and closure.
• Manage cross-functional teams across multiple time zones, ensuring seamless coordination between IT, business, and external stakeholders.
• Collaborate with customer transition teams, sales solution architects, and technical architects to translate customer deals into executable delivery roadmaps.
• Own project governance setup including RACI, project org structures, risk registers, communication plans, and stakeholder engagement.
• Ensure clarity on project goals, timelines, and budgets through detailed work breakdown structures and milestone schedules.
• Act as the primary point of contact for project stakeholders, providing clear communication on solution design, deployment progress, and escalations.
• Conduct regular status meetings and executive steering committee reviews to report on progress, issues, and risk mitigation plans.
• Manage change requests, prioritization, and timelines in a dynamic environment.
• Support project compliance with IT governance, quality standards, and change management protocols.
• Leverage project management tools (e.g., Microsoft Project, Planner, JIRA) and maintain documentation and dashboards.
• Maintain working knowledge of ServiceNow platform, including configuration, development, and integration best practices.
• Provide delivery leadership for integrations involving third-party systems like Coupa, Dynamics 365, or other SaaS platforms.

Required Qualifications :

Preferred Qualifications :

Skills Required

Servicenow, It Governance, Delivery Leadership, Configuration, Change Management, Agile, Scrum, Microsoft Project, Jira