Customer Success Executive

Job Title : Customer Success Executive (Entry-Level)

Location : [Hybrid]

Company : CloudNuro

Experience : 0–2 Years Job Type : Full-Time

About CloudNuro

CloudNuro is a fast-growing provider of cloud and data-driven solutions that help businesses turn insights into action. With a strong focus on innovation and customer value, we are committed to delivering results through technology. As part of our growth, we are seeking a Customer Success Executive to ensure our clients achieve maximum value from our products and services.

Position Summary

As a Customer Success Executive, you will be the voice of the customer within CloudNuro, ensuring smooth onboarding, adoption, and satisfaction. You will work closely with clients to understand their goals, resolve issues, and provide an exceptional customer experience that drives loyalty and growth.

Key Responsibilities

 Act as the primary point of contact for assigned customers post-onboarding.

 Understand customer business objectives and align our solutions to their goals.

 Provide product guidance, training, and support to ensure successful adoption.

 Monitor account health and usage metrics to identify risks or opportunities.

 Collaborate with cross-functional teams (product, support, sales) to resolve issues and deliver value.

 Conduct regular check-ins and business reviews with clients.

Gather feedback and relay it to product and engineering teams for improvement.

Requirements

 Bachelor’s degree in Business, Communications, IT, or related field.

 0–2 years of experience in customer success, account management, support, or related roles.

 Strong communication and interpersonal skills—verbal and written.

 Ability to build relationships and manage multiple client accounts.

 Comfortable using CRM and collaboration tools (e.g., HubSpot, Salesforce, Slack, etc.).

 Customer-centric mindset with strong problem-solving abilities.

 Eagerness to learn technology and support digital products.

Nice to Have

 Exposure to SaaS or B2B tech environments.

 Familiarity with cloud platforms (AWS, Azure, GCP) or data analytics tools.

 Experience with support ticketing systems (e.g., Zendesk, Freshdesk).

 Understanding of customer lifecycle and KPIs like NPS, churn, and retention.

Why Join CloudNuro

 Work with cutting-edge technologies and enterprise clients.

 Be part of a team that truly values customer success and innovation.

 Flexible working arrangements and a learning-focused culture.

 Competitive compensation and growth opportunities in a fast-scaling company.

CloudNuro is proud to be an equal opportunity employer. We believe that diversity and inclusion drive better outcomes, and we welcome candidates of all backgrounds.