Customer Success Executive

Customer Success Executive

Location : Pune (WFH)

Shifts : Night (7 PM – 4 AM) / Early Morning (4 AM – 1 PM)

About StarApps Studio

StarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plus stores, with 6 highly-rated apps. With a $4M ARR and a goal to hit $10M, we rank among the top 100 Shopify app developers and the top 1% in RPE SaaS.

About the Role

As a

Customer Success Executive , you’ll be the voice and support behind our mission to simplify e-commerce success. Your role is pivotal in building relationships, ensuring customer satisfaction, and driving engagement.

This is a chat process role.

Key Responsibilities

Engage with Clients : Provide exceptional support over calls, chat, and email with clear, positive, and trustworthy communication.

Build Relationships : Create meaningful connections, ensuring every merchant interaction is memorable.

Master Products : Develop expertise in our products to offer confident and effective guidance.

Drive Value : Identify opportunities to enhance customer experiences and boost sales.

Solve Problems : Proactively resolve issues, building trust and satisfaction.

Advocate for Feedback : Share customer insights with internal teams to fuel continuous improvement.

What We’re Looking For

Charismatic Communicator : A confident, engaging personality with excellent verbal and written communication skills.

Customer-Focused Experience : Proven success in customer-facing roles, preferably in B2B SaaS or e-commerce.

Strategic Thinker : Ability to anticipate customer needs and create value-driven interactions.

Quick Learner : A strong desire to learn about our products and the e-commerce landscape.

Why Join Us

Competitive Pay : Reflective of your contributions and impact.

Supportive Leadership : Work with innovative leaders who encourage growth.

Career Development : Opportunities for learning and professional advancement.

Recognition : A culture that celebrates hard work and creativity.

Inspiring Environment : Be part of a team driving innovation in e-commerce.

Ready to Join Us?

Reply to this email with the following details :

Current Location

Notice Period

Current / Last Drawn CTC

Expected CTC

Ok with Night Shift or Early Morning Day Shift?

What to Expect in the Hiring Process

Written Assignment : Showcase your skills and approach to customer success.

Call with Founders : Gain insights into our vision and discuss how you can contribute.

We’re excited to connect and explore the opportunity with you!