Functional analyst [t500-20654]

About Delta Tech Hub :

Delta Air Lines (NYSE : DAL) is the U. S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

KEY RESPONSIBILITIES :

The Business Analyst job family defines skills for formulating and defining system scope using information technology and industry knowledge / requirements, based on both user needs and a good understanding of information technology, business processes, and industry requirements.

The job progression identifies responsibilities ranging from assisting, formulating and defining systems scope and objectives to self-directed activities that result in client’s long-term improvements in business processes :

• Provides BU Support, resolving issues not requiring extensive business / system knowledge.
• Communicates incident status / clarifies issues with business partner.
• Escalates incidents to seniors where business process and extensive system knowledge is required.
• Resolves application incidents and problems that require app code and / or op modifications such as lower complexity software problem resolution, training issues and documentation, and data problems requiring moderate business analysis, extensive business, and / or system knowledge.
• Responsible for a liaison role between the business and IT services providers to ensure functional specs are understood and they have what they need to develop their tech specs.
• Analyzes issues to be solved within an enterprise and helps provide solutions to meet the desired business outcomes
• Understands and documents business requirements and user requirements to ensure system designs meets business needs.
• Ensures knowledge