C4C Techno-Functional Analyst

Responsibilities

The C4C Techno Functional Analyst will be responsible for the technical delivery and solutions in the integration points in C4C. This person must be both a functional and technical competent with sound knowledge and understanding of C4C & Integration processes and sub-processes within C4C. The candidate should have hands-on experience in C4C system design and configuration.

Implementation of C4C

§ Functional expertise of business processes, master data, transactions & configuration knowledge in the following areas : Sales, Service, Marketing

§ Experience in Business Roles configuration.

§ Experience in Workflow Rules.

§ Experience in Replication of Master Data

§ Project scoping / Code list Mapping / Transport management

§ Web Service monitoring / Error handling / Trouble shooting.

§ C4C Sales - Configurations of Lead, Opportunity, Quote, Sales Order.

§ C4C Service - Configuration Service Request, Service order, confirmation, billing, service contracts, warranty, complaints, etc...

§ Hands on Scoping & Fine tuning, User management, Organization management, Job definitions, Personalization, workflow rules, Approval processes, Business roles, offline sync settings, Business roles, Reports and dash boards.

§ Responsible for C4C Quarterly release manual testing and MAT (Market Acceptance testing) on new changes.

§ Extensively involved in Change requests, preparation of Functional specifications, co-ordination with SAP Developments teams, testing on customs objects.

Technical Experience

§ Experience in extending Standard Business Objects and developing Custom solutions using the SAP C4C SDK (ABSL, BODL, UI Designer)

§ Experience in ABSL scripting and Knowledge on Ruby scripting

§ Experience in integration flows between SAP C4C and SAP Systems, Experience in Integrating Non-SAP systems with C4C

§ Good knowledge of Communication Scenarios and Communication arrangements

§ Experience in simulating both REST and SOAP Services using SOAP UI / Postman tools

§ Familiar with Standard OData services and must have ability to create Custom OData Services

§ Experience in Customizing the Standard UI screens using SDK.

§ Good debugging, tracing, and dump analysis skills

§ Experience in Mashups, PES, Embedded Component, Data Workbench, Mass Data Run, Extended BO, OVS, Code List, enhancing data sources using SDK and Workflows

§ Experience in Patch Deployment Process across tenants

§ Good Knowledge of Sales and Service Cloud implementations

§ Create and maintain technical specifications from business requirements

§ Experience in creating custom web services using SDK

§ Experience using Enhance implementation in C4C SDK

§  S4 / Hana and C4C V2  would be an added advantage.

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