Technical Support Associate

About us

NxtWave is a fast-growing Ed-Tech startup revolutionizing the 21st-century job market by transforming into highly skilled tech professionals. We're backed by leading investors and have received accolades for our excellence in education.

Job Title : Technical Operations Associate

Job Description :

The Technical Operations Associate will be responsible for supporting the technical aspects of business operations. This role involves preparing and managing forms in the technical infrastructure, ensuring smooth and efficient technical processes, and supporting various operational tasks. The ideal candidate will have a technical background, excellent problem-solving skills, and the ability to work collaboratively in a dynamic environment.

Key Responsibilities :

• Work in a great culture that continuously empowers you to grow in your career.
• Enjoy the freedom to experiment & learn from mistakes. (Fail Fast, Learn Faster)
• Prepare and manage forms within the technical infrastructure to support business teams.
• Provide technical assistance and troubleshooting for operational systems and processes.
• Identify opportunities for improving technical processes and workflows.
• Collaborate with business team members to streamline technical operations.
• Implement system updates and improvements as required.
• Maintain accurate documentation of technical processes, procedures, and system configurations.
• Work closely with the Business teams to support business initiatives.
• Communicate technical information clearly and effectively to non-technical stakeholders.
• Become a key stakeholder in the transformation journeys of thousands of users.

Requirements :

What We Offer :

Work Week :